Director of Account Management

Summary

Join Postscript as the Director of Account Management and lead a team responsible for securing renewals and driving growth within our existing customer base. You will manage a team of Account Managers, providing mentorship and strategic direction. Develop and implement strategies to achieve renewal targets and identify opportunities for cross-selling and upselling. Collaborate closely with Customer Success Managers to ensure a cohesive approach to client management. Establish KPIs, assess performance, and implement improvements. Refine and scale account management processes to support growth and enhance client satisfaction. This is a fully remote position offering competitive compensation, equity, and benefits.

Requirements

• Experience: A seasoned sales leader with a minimum of 5 years in sales management, including at least 3 years focused specifically on account management
• Demonstrated success in a high-growth SaaS environment
• Leadership Skills: Proven ability to build, lead, and develop high-performing teams
• Strategic Acumen: Strong strategic thinking with a track record of developing and executing successful sales and account management strategies
• Communication: Excellent interpersonal and communication skills, capable of fostering strong relationships both internally and externally
• Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities effectively

Responsibilities

• Lead and Develop the Team: Manage a small team of Account Managers, providing mentorship and strategic direction to drive performance and professional growth
• Strategic Planning: Develop and implement strategies to achieve renewal targets and identify opportunities for cross-selling and upselling additional products and services
• Collaborative Partnership: Work closely with Customer Success Managers to ensure a cohesive approach to client management, aligning commercial objectives with customer success initiatives
• Performance Monitoring: Establish key performance indicators (KPIs) for the Account Management team, regularly assessing performance and implementing improvements as needed
• Process Optimization: Refine and scale account management processes to support growth and enhance client satisfaction

Preferred Qualifications

Martech experience highly preferred but not required

Benefits

• Base salary plus uncapped variable & significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance