Director of Account Management

Summary

Join AlphaSense's Customer Success team as the Director of Account Management! Lead and mentor a team of Account Managers, exceeding renewal targets and driving revenue growth. You will be responsible for managing revenue forecasting, talent development, and shaping the customer narrative with data. This role requires a proven track record of successfully managing teams, building strong client relationships, and creating effective, scalable systems. The ideal candidate is a data-driven leader with strong management experience and a passion for customer success. AlphaSense offers a competitive base salary, performance-based bonuses, equity, and a generous benefits program.

Requirements

• Have a proven track record of successfully managing a team
• Be a systems thinker—have a proven track record of turning processes that lack structure into effective, scalable systems
• Measure success by the success of our customers. Instill these values in your team to ensure our customers are receiving an excellent customer experience
• Have significant experience building direct client relationships at the senior level and handling escalations—relish in having real customer conversations
• Be a strong communicator; able to parse nuanced data and draw actionable conclusions

Responsibilities

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data
• Coach and mentor your team on best practices, client strategy and accountability
• Provide visibility into your team’s performance to leadership
• Recruit top talent to build your growing team
• Collaborate with sales to drive successful growth outcomes

Preferred Qualifications

• Be passionate about learning and always seeking the next challenge
• Be obsessed with adding value to your team through coaching and feedback
• Have ambition, impeccable integrity and curiosity
• Have servant leadership innate - see leading people as a privilege and be committed to others’ success

Benefits

• Base Compensation Range: $166,000 — $180,000 USD
• Performance-based bonus
• Equity
• A generous benefits program