Director of Account Management

Summary

Join Verifiable as the Director of Account Management and lead a team focused on driving retention and expansion within our existing customer base. You will be responsible for managing and developing a high-performing team, negotiating contracts, and collaborating with other departments. The ideal candidate has 5+ years in Account Management, with at least 3 years in a leadership role within a SaaS startup. Proven success in meeting sales quotas and strong communication skills are essential. Verifiable offers a fully distributed work environment and benefits including health/vision/dental plans, unlimited PTO, new Apple equipment, and startup equity.

Requirements

• 5+ years in Account Management, Customer Success, or Sales roles, with at least 3 years in an AM leadership position responsible for renewals and driving expansion in a SaaS startup environment
• Proven track record meeting or exceeding sales quota
• Strong experience with contract negotiation and managing complex renewal/upsell/cross-sell motions
• Exceptional leadership and team-building skills, with a focus on coaching and developing talent
• Excellent communication skills, including the ability to present to and influence C-level executives
• Strong cross-functional collaboration particularly with Customer Success, Sales, and Product partners
• Ability to develop and execute strategies that align with company goals and customer needs
• Strong problem-solving skills and an analytical mindset

Responsibilities

• Lead, coach, and develop the Account Management team to achieve and exceed renewal and expansion targets
• Establish and refine scalable processes for forecasting, negotiation, and expansion strategy
• Own key metrics, including Net Revenue Retention (NRR), expansion pipeline growth, and renewal rates
• Develop playbooks, training, and tools to enable the AM team to operate effectively and efficiently
• Manage a small book of key strategic accounts
• Partner with the Customer Success team to support a seamless customer journey, aligning efforts to maximize customer value and satisfaction
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations to align on go-to-market strategy and customer outcomes
• Act as a strategic resource for high-priority accounts, engaging directly with executive stakeholders as needed

Benefits

• Health/Vision/Dental plans
• Unlimited PTO
• New Apple equipment
• Startup equity
• Fully distributed across the US and internationally