Ethos is hiring a
Director of Agent Quality in United States

Summary

Ethos is seeking a highly skilled and experienced Director of Agent Quality to oversee its Agent Quality Team. The individual will be responsible for end-to-end oversight of agent quality including detection, investigation, ongoing supervision, and actioning on agents. They will maintain the integrity of sales practices, detect fraud, manage persistency, and uphold the highest standards of agent quality.

Requirements

• Bachelor's degree in a relevant field (Finance, Business, Computer Science or related discipline). Master's degree preferred
• A minimum of 10 years’ experience in the areas of litigation, prosecutorial, investigations, proactive fraud detection, or regulatory experience, including familiarity within the life insurance and financial services industry
• Experience with middle market network marketing associations preferred
• Life Insurance industry experience
• Expert knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Sound judgment, discretion, possessing a governance, risk, and control mindset with strong ethical standards
• Practical, risk-based approach to compliance
• Ability to work in a fast-paced environment with a strong bias for impact

Responsibilities

• Lead a Risk Operations team to identify, implement, and continuously evaluate fraud flags within sales operations
• Create, maintain, and monitor dashboards that track persistency rates, fraud flags, and other key sales practices metrics
• Design and continually update framework for investigating and decisioning action based on reviews of potentially fraudulent activity
• Oversee a team of investigators and analysts who investigate flags, perform client outreach, review patterns of behavior and assess relevance and level of threat
• Decides, in partnership with other teams as relevant, which actions should be taken as a result of investigations
• Proactive use of both created dashboards and other key data to supervise agent sales practices
• Collaborate with internal teams, such as Legal, Compliance, Insurance, and Operations, to ensure alignment on risk management strategies and initiatives
• Lead cross-functional projects to enhance agent quality, improve sales processes, and drive operational efficiency
• Communicate effectively with senior leadership and stakeholders to provide regular updates on risk management activities, issues, and recommendations
• Drive a culture of continuous improvement and innovation within the Agent Quality Team

Benefits

US national base salary range: $131,000 - $218,000