Director of Business Operations

Summary

Join Freebird, a rapidly growing consumer brand, as the Director of Business Operations & Strategic Execution. Reporting to the COO and working closely with the CEO, you will be a key player in driving the company's next stage of growth. This role requires building and maintaining operational systems, driving strategic planning and execution, leading project and process management, and fostering cross-functional collaboration. You will be responsible for optimizing team structure and execution, ensuring efficient workflows and clear communication across departments. The ideal candidate possesses extensive experience in business operations, strategy, or consulting within a high-growth environment. Freebird offers a high-impact role with autonomy, executive access, a clear growth path, a remote-first culture, and competitive benefits.

Requirements

• 5–10+ years of experience in business operations, strategy, consulting, or startup execution
• Proven experience building and running operational systems in a high-growth environment
• Strong project and program management chops — you’ve shipped big things with cross-functional teams
• Comfortable leading through ambiguity and bringing structure to chaos
• Strategic thinker who can zoom out, and an operator who can dive in
• Excellent communicator who creates clarity, not confusion
• Obsessed with process, but flexible when needed — you get things done
• Highly accountable and proactive — doesn’t wait to be told what to do

Responsibilities

• Implement and maintain the systems, scorecards, cadences, and SOPs that power execution
• Own cross-functional operating rhythms — meetings, priorities, and accountability
• Track progress on top priorities across the org and keep the entire company moving in sync
• Partner with leadership on quarterly and annual planning
• Translate company goals into actionable roadmaps, project plans, and execution frameworks
• Ensure every team knows what matters, what’s next, and who owns what
• Run mission-critical initiatives from end to end — from scoping through delivery
• Create visibility and momentum across the org with clean workflows and clear updates
• Spot bottlenecks and fix them — with better tools, processes, or people
• Act as the connective tissue across departments — ops, product, growth, CX, creative
• Improve team alignment, communication, and execution
• Ensure nothing falls through the cracks
• Help define roles, responsibilities, and performance standards across teams
• Support hiring and onboarding processes to scale the team effectively
• Elevate how we work — through documentation, enablement, and continuous improvement

Preferred Qualifications

• DTC, eCommerce, CPG, or subscription brand experience
• Experience supporting omnichannel growth (Amazon, retail, international)
• Exposure to performance marketing organizations
• Familiarity with operating systems like EOS, OKRs, Asana, Notion, etc
• Consulting background paired with operating experience

Benefits

• Competitive comp
• Performance bonus
• Full health coverage
• 401(k)
• Unlimited PTO