Director, Revenue Operations and Business Systems

Summary

Join Affirm, a company reinventing credit, as the Director of Revenue Operations and Business Systems. Lead teams supporting the technical strategy, processes, and solutions for Affirm’s Revenue organization. Shape the long-term vision, strategy, implementation, and optimization of core Revenue systems (e.g., Salesforce). Work effectively in an evolving environment, using structured decision-making to solve complex problems. Lead and develop high-performing teams of Revenue Operations and Business Systems professionals. Craft executive-level communications on project health, risks, and strategic impact. This role requires strong business and technical expertise, strategic thinking, and collaborative leadership.

Requirements

• 10 - 15 years in Revenue Operations, Sales Operations, and Business Systems / Revenue Systems roles, with 5+ years in a leadership position managing enterprise-level systems and teams
• Business and Technical Expertise: Proven success supporting Revenue teams in the B2B retail or payments industry with business applications, including Salesforce, Workato, Ironclad, and Snowflake. Strong understanding of go-to-market systems and B2B sales cycles, including CPQ and pipeline / lead management
• Industry Expertise: Well-versed in trends relevant to Revenue Operations and Business Systems, including the evolving landscape of AI and automation tools and their role in accelerating go-to-market processes
• Technical Hygiene: Proven track record of successfully managing best-in-class engineering teams, adhering to industry best practices for roadmapping, availability initiatives, on-call programs, and post-launch support
• Strategic Thinking: Skilled in synthesizing complex challenges, prioritizing tasks, and delivering actionable solutions
• Results Orientation: Track record of driving measurable impact through technology and process transformation. Adept at diving into details, ensuring on-time and high-quality delivery of projects
• Collaborative Leadership: Thrives in collaborative environments, taking initiative and ownership of projects while fostering team success
• Exceptional Communication: Outstanding ability to lead conversations, drive decisions, and engage effectively with diverse stakeholders

Responsibilities

• Own the vision for scalable, effective technical processes and systems that align with business objectives
• Act as a trusted technology partner to Revenue, Product, Engineering, Pricing, and Legal teams, gathering requirements and translating them into scalable, user-friendly technical solutions
• Collaborate with go-to-market teams to identify, analyze, and enhance Revenue processes, prioritizing automation, scalability, and tech-debt reduction
• Evaluate the impact of changes in processes or systems and prioritize based on alignment with Revenue objectives
• Oversee teams responsible for architecture, implementation, and ongoing enhancement of systems such as Salesforce and Workato, as well as maintaining high-quality integrations and workflows with onboarding, contracting, and field enablement systems owned by cross-functional teams, ensuring data accuracy, system interoperability, and on-time delivery
• Oversee teams that provide education and troubleshooting for Revenue systems and their supporting processes
• Lead, coach, and develop high-performing teams, fostering a culture of operational excellence, innovation, collaboration, and positivity
• Craft clear and compelling executive-level communications on project health, risks, and strategic impact

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount