Director of Clinical Operations Transformation

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as their Director of Clinical Operations Transformation. In this remote role, you will drive value by designing and executing large-scale strategic initiatives to improve efficiency, quality, and outcomes of clinical operations. Collaborate with senior clinical leaders to prioritize and implement top clinical initiatives, including developing innovative strategies, ensuring cross-functional alignment, and measuring results. This position requires strong strategic planning, process improvement, project management, and cross-functional collaboration skills. You will leverage data analysis to inform decision-making and report on key performance metrics. The ideal candidate possesses a Bachelor's degree (MBA or Master's preferred), 8+ years of experience in management consulting and/or healthcare startups, and a proven ability to lead and manage teams.

Requirements

• Bachelor’s degree required, MBA or Master's Degree preferred
• 8+ years in management consulting and/or healthcare start up environment.  Strong preference for both consulting and direct experience in clinical operations
• Experience working with scaled healthcare and/or customer service oriented operations
• Demonstrated ability to understand strategic priorities while “rolling up your sleeves” to drive operational change
• Proven ability to lead cross-functional teams through influence and manage complex projects with tight deadlines
• Demonstrated ability to build a team and effectively people manage talent in order to achieve transformational results
• Strong analytic, project management, problem-solving skills and communication skills
• Ability to work autonomously and thrive in a fast-paced, dynamic environment
• Passion for Hazel Health’s mission of expanding access to healthcare for students

Responsibilities

• Develop and implement clinical operations optimization strategies to improve workflow efficiency, reduce costs, and enhance the quality of patient care
• Collaborate with senior leadership, senior clinical leaders and subject matter experts to define operational goals, objectives, and key performance indicators (KPIs)
• Ensure clinical initiatives align with the broader organizational goals and support the delivery of high-quality care
• Provide thought leadership to drive innovative ways of delivering care
• Identify opportunities for operational improvements across clinical departments, leveraging lean, Six Sigma, or other process improvement methodologies
• Lead the design, implementation, and monitoring of process optimization initiatives
• Facilitate data collection and analysis to guide continuous improvement efforts
• Manage a pipeline of projects from end to end, including project ideation, intake, sizing, resourcing, and outcomes measurement
• Work closely with clinical and operational teams to identify project requirements and manage resources effectively
• Monitor project progress, identify potential risks, and develop mitigation strategies to ensure successful outcomes
• Drive innovation in clinical operations by partnering and influencing clinical, people operations, school operations, product and tech and other cross functional teams
• Build relationships with key stakeholders to foster collaboration and ensure that initiatives are well-coordinated across departments
• Act as a liaison between clinical leadership and other departments to streamline communication and promote operational efficiency
• Collect, analyze, and report on key performance metrics related to clinical operations
• Use data to identify trends, monitor performance, and develop actionable insights for operational improvement
• Provide regular updates and reports to leadership on progress, challenges, and achievements

Benefits

• Base salary range of $160,000 - $190,000
• Up to $25,000 annual bonus
• A 401k match
• Healthcare coverage
• Paid time off
• Stock options
• A broad range of other benefits and perks