Director of Clinical Operations Transformation

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as their Director of Clinical Operations Transformation. You will play a pivotal role in driving value by designing and executing large-scale strategic initiatives to enhance efficiency, quality, and outcomes within the clinical business. This remote position involves collaborating with senior leadership and cross-functional teams to optimize clinical operations, implement process improvements, and manage projects from ideation to completion. You will leverage data analysis to inform decision-making and report on key performance metrics. The ideal candidate possesses strong strategic planning, project management, and analytical skills, along with experience in healthcare operations and management consulting. Hazel Health offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Bachelor’s degree required, MBA preferred
• 8+ years in management consulting and/or healthcare start up environment.  Strong preference for both consulting and direct experience in clinical operations
• Experience working with scaled healthcare and/or customer service oriented operations
• Demonstrated ability to understand strategic priorities while “rolling up your sleeves” to drive operational change
• Proven ability to lead cross-functional teams through influence and manage complex projects with tight deadlines
• Demonstrated ability to build a team and effectively people manage talent in order to achieve transformational results
• Strong analytic, project management, problem-solving skills and communication skills
• Ability to work autonomously and thrive in a fast-paced, dynamic environment
• Passion for Hazel Health’s mission of expanding access to healthcare for students

Responsibilities

• Develop and implement clinical operations optimization strategies to improve workflow efficiency, reduce costs, and enhance the quality of patient care
• Collaborate with senior leadership, senior clinical leaders and subject matter experts to define operational goals, objectives, and key performance indicators (KPIs)
• Ensure clinical initiatives align with the broader organizational goals and support the delivery of high-quality care
• Provide thought leadership to drive innovative ways of delivering care
• Identify opportunities for operational improvements across clinical departments, leveraging lean, Six Sigma, or other process improvement methodologies
• Lead the design, implementation, and monitoring of process optimization initiatives
• Facilitate data collection and analysis to guide continuous improvement efforts
• Manage a pipeline of projects from end to end, including project ideation, intake, sizing, resourcing, and outcomes measurement
• Work closely with clinical and operational teams to identify project requirements and manage resources effectively
• Monitor project progress, identify potential risks, and develop mitigation strategies to ensure successful outcomes
• Drive innovation in clinical operations by partnering and influencing clinical, people operations, school operations, product and tech and other cross functional teams
• Build relationships with key stakeholders to foster collaboration and ensure that initiatives are well-coordinated across departments
• Act as a liaison between clinical leadership and other departments to streamline communication and promote operational efficiency
• Collect, analyze, and report on key performance metrics related to clinical operations
• Use data to identify trends, monitor performance, and develop actionable insights for operational improvement
• Provide regular updates and reports to leadership on progress, challenges, and achievements

Benefits

• Total compensation for this role is market competitive, with a base salary range of $120,000 - $160,000
• 401k match
• Healthcare coverage
• Paid time off
• A broad range of other benefits and perks
• Remote work