Senior Director, Product Operations

Summary

Join Tebra, a company dedicated to improving healthcare for patients by providing independent practices with the right technology and support, as a Director of Product Operations. This role involves leading the strategy, vision, and execution of Tebra's product operations, working closely with various teams to align on product and company goals. You will be responsible for driving operational excellence, managing strategic initiatives, and enabling product teams with data and customer insights. The ideal candidate is a strategic leader with experience in product operations or management, particularly in the SaaS industry, and a proven track record of success in driving operational rigor, building strong relationships, and using data to inform decisions.

Requirements

• Minimum of 10+ years of operational execution experience including ability to manage
• Should be able to bring in best in class product or project management practices and build strong operational rigor within the product organization
• Strong leadership presence and relationship building to work with senior executives and internal stakeholders and partners
• Comfortable in business and technical discussions
• Excellent communication skills - written and verbal - strong and creative skillset when pulling together an effective, compelling, and captivating presentations connecting execution to business value and customer impact
• Proven experience and expertise using data to drive actionable insights and better organizational and/or product performance
• Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity
• Demonstrated success in influencing a variety of stakeholders, building strong cross-functional relationships, and building operational processes and cadence
• Collaborative partner that takes initiative, is a solid key decision maker, but is flexible in solution creation
• Process improvement oriented, naturally organized, and comfortable with constant learning and iteration
• A flexible and creative thinker with the ability to generate out-of-the-box solutions, move through ambiguity, and adapt quickly as business needs change

Responsibilities

• Create processes, roadmaps, schedules, charts, and other visualizations using key data insights to help the team collaborate and stay aligned
• Find opportunities for improvement & collaboration; develop solutions; and drive results through operational excellence
• Program management of big/strategic initiatives; meetings cadence, standardize communications, streamline product launch plan
• Drive, coordinate, and streamline product team processes including developing best practices, driving standardization and lead the operating rhythm and cadence
• Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience
• Organize and structure Product Planning Process - coordinate and drive Quarterly and Annual Planning Process, define content and templates and set expectations on roles/responsibilities of those involved and evolve the output and how we communicate throughout the company
• Drive telemetry, feature usage/adoption metrics and partner with leaders and product managers to make the right data easily available, integrate into product team processes, and make better informed decisions
• Responsible for enabling the product teams with voice of the customer from different feedback loops (e.g., product usage analytics segmented by user personas and customer profiles, insights from sales and customer success etc.) -- including creating self-service tools, driving consistency of data across lines of business across the portfolio, defining value triggers, and generally raising the data IQ of the product organization
• Strategically oversees all of the products in a business’s portfolio and ensures alignment with the organization’s overall strategy
• Identify and build a structure for analyzing product portfolios to effectively identify and surface risks and opportunities across the product catalog showcasing prioritization decisions, optimizing resource allocation across the portfolio and balancing the product mix among strategic buckets
• Evaluates all products in terms of how they perform relative to each other, identify gaps in the portfolio for new markets or improved business results
• Pre-work for board meetings and Quarterly Business Reviews
• Support the CPTO in the preparation of executive product reviews
• Various strategic projects as the business need dictates
• Own Portfolio processes & tooling
• This includes portfolio-level planning and tracking, as well as product management and agile development process and tooling optimization, integration, and governance
• Coordinate vendor/tools evaluation for the product organization and collaborate within the product team to understand their needs and roll out a solution
• Provide visibility & consistent communication to all stakeholders
• Both executive & frontline - around timelines & key roadmap deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. This includes the GTM Readiness process, as well as broad communication such as Town Halls and company newsletters
• Partner with the leadership team to define, prepare and communicate organizational plans, including quarterly, annual and 3-year strategy, staffing, and development plans

Preferred Qualifications

• Product Operation or Product Management experience preferred, ideally in the SaaS industry - experience with products targeted at both enterprise and SMB spaces will be beneficial
• Healthcare technology experience is not required but ability to quickly learn a new industry will be critical

Benefits

• In addition to our healthcare benefits, we also offer amazing perks!
• Need work from home basics? We offer a discount through Dell!
• We also offer a number of resources to help you keep your mind and body healthy
• Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences