Director of Consultant Relations

Summary

Join Hello Heart as their Director of Consultant Relations and play a pivotal role in the commercial team, supporting sales by focusing on consultant relationships. You will manage, build, and maintain relationships within the consulting community, educating consultants on Hello Heart's value proposition. This role is crucial for Hello Heart's growth, requiring in-depth knowledge of the consulting space and existing relationships. You will collaborate with cross-functional teams, create content to improve solution knowledge, identify risks and opportunities, and nurture relationships with key contacts. The position involves managing a team of consultant relations managers, optimizing investments in consulting vendor programs, and responding to RFPs. This role reports to the VP of Consultant Relations and requires significant travel.

Requirements

• 5+ years of management consulting experience with demonstrated BizDev experience in the healthcare space
• Relationships with and understanding of firms such as Mercer, Aon, WTW, Alliant, Segal, Gallagher, and Lockton required
• Excellent poise and presentation skills, strong writing skills
• Experience leveraging technology and tools

Responsibilities

• Effectively collaborate with members of cross-functional teams (e.g. Customer Success, Partnerships, Strategic Alliances) to develop and deliver consultant-facing messaging
• Create purpose-built content (playbooks, cheat sheets, job aides, objection handling, FAQs, etc.) to improve solution knowledge and support the sales process and methodology focused on consultants
• Partner closely with Sales and Customer Success to identify risks and opportunities relative to our consultant relationships
• Develop and nurture Hello Heart relationships with key contacts in the consulting community, to drive strong relationships and increase understanding of our capabilities
• Collaborate with key groups at Hello Heart (sales, customer success, sales ops, analytics, product, marketing) to ensure our work is informed by these critical market influencers
• Develop and maintain intra-company relationships consistent with our values
• Coordinate/participate in events sponsored by consulting firms that enhance and advance business development opportunities
• Manage a team of consultant relations managers, responsible for building pipeline
• Optimize our investments in consulting vendor programs (ex: Mercer VIP) and assist with responses to consultant-sourced RFPs

Preferred Qualifications

• MBA and/or MPH a plus
• Experience at a consulting or brokerage firm is strongly preferred
• Experience with a digital health solution, preferably in a start-up environment
• Adept at social selling and networking
• "Go-getter", driven to work in a growing company and help enable teams to sell a solution that gets quick results and can save lives

Benefits

Travel expectation is 50%