Director Of Credit Card Operations

Summary

Join Mesa, a fintech company revolutionizing homeownership, as their Director of Credit Card Operations. You will play a critical role in overseeing daily operations, ensuring alignment with the business strategy, and leading the execution of strategic initiatives. This leadership position requires experience scaling a hyper-growth startup and overseeing legal, compliance, procedure, support, and financial operations for the consumer credit card business. You will collaborate with the executive team, establish KPIs and OKRs, and manage cross-functional teams. The role also involves portfolio management, developing new financial products, and ensuring compliance with industry standards. Mesa offers competitive compensation, excellent benefits, and the opportunity to contribute to a rapidly growing company.

Requirements

• Proven experience (8-10+ years) in operations, with a leadership role at a high-growth startup or fast-paced organization
• Experience overseeing mortgage and card financial operations
• Strong understanding of card and payment regulations, such as Reg E and Reg Z
• Strong leadership and team management skills, with the ability to inspire and lead a high-performing team
• Excellent communication, storytelling, and presentation skills
• Analytical mindset with the ability to leverage data to inform marketing strategies and decisions

Responsibilities

• Collaborate with the GM and executive team to refine and execute the company’s long-term strategic vision
• Lead cross-functional teams to ensure alignment between business objectives and operational strategies
• Establish KPIs and OKRs for operational excellence and scalability, monitor progress, and adjust strategies as necessary
• Oversee all core operations, including card and mortgage product lines, ensuring efficiency and compliance with industry standards
• Assist with portfolio management strategies to drive desired behavioral outcomes such as reducing fraud, increasing product engagement, repayment, etc
• Help us stand up and scale new financial products
• Drive operational processes for our card and mortgage business to ensure compliance, quality, and scalability
• Oversee all aspects of credit card operations, including card production, card delivery, statement management, dispute resolution, remedying POS rejections and fraud claims
• Evaluate and enhance card operations, developing and documenting procedures to improve efficiency and resolution processes
• Serve as a liaison between Mesa and third-party vendors, overseeing vendor assurance reviews, contract management, and regulatory compliance
• Plan and align card operations with strategic business goals, using critical thinking to address bottlenecks, ensure smooth operations, and lead / train the team effectively
• Help us attract, retain, and engage world class talent
• Create a high performing culture based on our defined values
• Help us scale our team from 20 to 2000+ over the next few years
• Oversee the legal and compliance teams, ensuring all operations comply with relevant laws, regulations, and industry standards
• Stay abreast of evolving regulatory changes affecting mortgage and credit card operations, proactively adapting processes as needed
• Manage internal and external resources to mitigate legal and regulatory risks

Benefits

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy