Director of Customer Engagement

Summary

Join SMX as the Director of Customer Engagement, Elevate ISR, and play a pivotal role in driving growth for large enterprise accounts. This remote position focuses on building strong client relationships, understanding their business needs, and delivering tailored solutions. You will lead a dedicated team to achieve sales and delivery objectives, leveraging your expertise in selling and delivering IaaS, PaaS, and SaaS solutions to the Federal Government. The ideal candidate will have a proven track record of managing accounts exceeding $10M in annual revenue and possess deep knowledge of the federal procurement process. This role requires a Top Secret clearance or the ability to obtain one.

Requirements

• Desired clearance level: Top Secret
• Minimum of 5 years of experience developing, managing, and growing accounts within the federal market
• Strong working knowledge of federal missions, organizational culture, leadership structures, key programs, procurement trends, and challenges
• Proven track record managing accounts exceeding $10M in annual revenue
• Established relationships with key clients, stakeholders, and decision-makers, with a demonstrated ability to cultivate and expand new relationships
• Experience briefing and interacting with senior government and industry acquisition officials
• In-depth understanding of the full business development lifecycle, with success across various federal customer domains
• Proactive, highly organized, and results-driven professional with strong attention to detail
• Hands-on experience contributing to proposals, including RFI, RFQ, and RFP responses
• Deep knowledge of the competitive landscape and existing contracts within targeted federal accounts
• Excellent communication and presentation skills, with a positive attitude and a strong drive to succeed
• Proven ability to work creatively and analytically in a problem-solving, team-oriented environment

Responsibilities

• Drive account growth within established frameworks and identify opportunities in new markets
• Develop strategic business plans and customer-centric solutions
• Engage directly with customers to understand mission needs and deliver tailored value propositions
• Oversee customer accounts and lead strategic positioning efforts
• Manage the account opportunity pipeline and provide accurate forecasting
• Support capture and proposal development activities
• Build and maintain strong teaming and partner relationships
• Collaborate with internal teams, including business development, program management, solution architecture, and growth organizations, to craft and deliver winning proposals

Preferred Qualifications

Deep knowledge of the federal procurement process to include familiarity with FAR/DFARS, GSA Schedules, and IDIQ vehicles and federal sales lifecycle, i.e., RFI, RFQ, and RFP

Benefits

• Health insurance
• Paid leave
• Retirement