Engagement Director

Summary

Join TetraScience as an Engagement Director in EMEA, driving key account activities, renewals, and successful implementations. You will collaborate with sales and pre-sales teams to identify expansion opportunities, deliver scientific and operational value, and navigate customer hierarchies in the Life Sciences industry. This role requires a customer-centric approach, extreme ownership, and proven experience leading high-performing teams to deploy complex data solutions. You will need to embody TetraScience's values and be a forward-deployed captain ensuring customer success. The position demands strong communication, program leadership, and the ability to thrive in a fast-paced, category-creating environment.

Requirements

• 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
• 3+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone)
• Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal
• Expanded customer land deals - $ hundreds of thousands to millions in ACV
• Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
• Delivered solutions within GxP-compliant areas
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast-paced, team environment

Responsibilities

• Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
• Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success
• Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion
• Gain a deep and broad understanding of TetraScience’s Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
• Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
• Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts
• Lead by example and inspire your delivery teams to do the best work of their life
• Employ analytical and EQ skills to generate insights from customers’ data strategies and actions, respectively

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work