Engagement Director

Summary

Join TetraScience as an Engagement Director and lead key account delivery teams in North America. You will drive renewal numbers, implementation success, and value realization while collaborating with sales and pre-sales teams to identify expansion opportunities. This role requires a customer-centric approach, strong leadership skills, and experience delivering complex data solutions in the life sciences industry. You will need to be a top-tier communicator, capable of navigating customer hierarchies and fostering strong relationships. This is a remote role with excellent benefits, including 100% employer-paid benefits, unlimited PTO, 401K, and company-paid life insurance.

Requirements

• 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
• 3+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone)
• Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal
• Expanded customer land deals - $ hundreds of thousands to millions in ACV
• Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
• Delivered solutions within GxP-compliant areas
• Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast-paced, team environment

Responsibilities

• Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets
• Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success
• Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion
• Gain a deep and broad understanding of TetraScience’s Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend
• Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details
• Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market
• Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts
• Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts
• Lead by example and inspire your delivery teams to do the best work of their life
• Employ analytical and EQ skills to generate insights from customers’ data strategies and actions, respectively

Benefits

• 100% employer-paid benefits for all eligible employees and immediate family members
• Unlimited paid time off (PTO)
• 401K
• Remote role - work where you want to work
• Company paid Life Insurance, LTD/STD