Director of Design

Summary

Join Loveholidays as their Director of Design, leading a team of product, content, and marketing designers, and user researchers. You will be responsible for the end-to-end traveler experience across web and app platforms, as well as internal tools. This role involves managing and mentoring a team, setting strategic design direction, collaborating with cross-functional teams, and driving design system evolution. Success in this position requires significant experience in design and research management, scaling design teams, and shipping successful products. Loveholidays offers a variety of benefits, including a company pension, training budget, discounted holidays, generous paid time off, enhanced parental leave, and more.

Requirements

• You have significant experience in a design and research management role and have held a Lead / Leadership position
• Successfully scaled a design and research team, with experience hiring, coaching and developing designers and researchers
• Successful in shipping new and existing customer products and can talk about key metrics and failures around them
• Experience developing and growing international products
• Great written and verbal communication skills and an ability to bring stakeholders on the journey
• Experience in product analytics to unlock insights and give the team visibility into metrics
• You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery
• A passion for building exceptional products that delight customers and drive business value

Responsibilities

• Lead and manage a team of designers and researchers, ensuring strong continuous improvement of functional craft and outcome delivery
• Work closely to coach our designers and their cross functional peers on best practices for product discovery, leveraging research and other methods to deeply understand our customers and their needs
• Deeply understand our company vision, goals and measures of success and use that to be part of the cross functional team defining our north star customer proposition and product vision and high level product strategy to deliver it
• Set the strategic direction and role for design and research within loveholidays
• Set the standards for design excellence, and foster a culture of innovation, solving customer needs and creating business value
• Collaborate with cross-functional peers to continually improve our software delivery lifecycle to maximise the impact of our technical investment
• Drive the evolution of our design system to maximise design efficiency, quality and consistency
• Ensure our brand comes to life through the loveholidays digital experience
• Lead end-to-end design initiatives, and promoting the adoption of inclusive design practices and accessibility guidelines
• Analyse and interpret data using advanced quantitative and qualitative methods
• Facilitate surveys and interviews with users
• Define and monitor our design and research KPIs and evolve them over time as the business changes
• Manage the design and research budget and evolve the team structures alongside the VPs of Product and Engineering

Preferred Qualifications

Experience in travel industry or similar eCommerce marketplace

Benefits

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Cycle to work scheme, season ticket loan and eye care vouchers