Director of HR Services

Summary

Join Help at Home, a leading provider of in-home personal care services, as the Director, HR Services. This remote position requires strategic leadership to oversee a team of HR professionals delivering critical services across multiple states. You will establish and execute HR service delivery strategy, ensuring high-quality support, compliance, and continuous improvement. This role demands strong business acumen, operational excellence, and a commitment to customer service, with a focus on scaling services in alignment with organizational growth, including M&A activity.

Requirements

• Executive-level communication and interpersonal skills, with a demonstrated ability to influence and build trust across diverse stakeholders
• Strategic thinker with the ability to translate vision into actionable plans and measurable results
• Proven change agent with a track record of driving process innovation and continuous improvement
• Data-driven decision maker with strong analytical skills and the ability to communicate complex information effectively
• Strong customer orientation and commitment to high-quality service delivery
• High level of integrity and discretion in handling confidential information
• Deep understanding of HR operations, compliance, and service delivery models
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred)
• 10+ years of progressive HR experience, with a focus on HR Services, Shared Services, HR Operations, or similar
• 5+ years of leadership experience, including direct people management and team development
• Proven success in leading HR service delivery within a multi-state or national organization; healthcare experience strongly preferred
• Demonstrated experience with M&A integration, change management, and operational transformation
• Proficiency with enterprise HR systems (e.g., Workday, Oracle, UKG)
• Prolonged periods sitting at a desk and working on a computer
• Ability to travel on a monthly or quarterly basis; frequency may fluctuate based on business needs
• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities

Responsibilities

• Provide strategic oversight and leadership to the HR Services team, ensuring high performance in areas including background checks, drug screening, accommodations, unemployment claims, license verifications, healthcare sanctions, and other compliance-related support
• Lead the development and execution of HR Services strategy, aligning service delivery with organizational goals and evolving business needs
• Build and maintain a strong, scalable team through effective leadership, coaching, talent development, and succession planning
• Define, implement, and monitor key performance indicators (KPIs) and service level agreements (SLAs) to drive accountability and ensure service excellence
• Champion a culture of customer service, ensuring ongoing measurement and enhancement of internal client satisfaction
• Lead the successful integration of acquired teams into standardized HR Services processes during M&A activity
• Drive the adoption and optimization of HR technology and automation tools to enhance service efficiency, scalability, and user experience
• Establish governance and stakeholder engagement models to ensure transparency, alignment, and responsiveness across HR Services
• Serve as a key advisor to senior HR and business leadership, using data and insights to shape decisions and inform process improvements
• Stay informed of industry trends, vendor capabilities, and regulatory changes to proactively evolve the HR Services function
• Partner cross-functionally with HR Centers of Excellence, HRBPs, Compliance, and Operations to identify needs and deliver high-impact solutions

Benefits

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field