Director Of Implementation

Summary

Join Hyperproof as the Director of Professional and Advanced Services, working closely with sales and post-sale teams to identify and deliver impactful professional service engagements. This high-impact role focuses on ensuring exceptional customer onboarding experiences and maximizing platform value for enterprise clients. You will manage complex client needs, collaborate cross-functionally, and build a professional services practice. Success involves delivering high-quality engagements, increasing customer satisfaction, reducing time-to-value, and driving process improvements. The position requires experience in enterprise-level professional services within a SaaS or tech environment, particularly in compliance, risk, or GRC software. Hyperproof offers a fully remote work environment and a comprehensive benefits package.

Requirements

• Previous experience in enterprise-level professional service engagements within a SaaS or tech environment, especially in compliance, risk, or GRC software
• Familiarity with compliance, risk, or GRC software solutions
• Bachelor’s degree in Business, Information Technology, or related field
• You must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Work closely with our Sales, Implementation and Account Management Teams listening for our clients needs for professional and advanced services
• Work with clients providing billable services and identifying product expansion opportunities
• Build a professional services practice by first making yourself billable and then hiring a second consultant
• Lead our partners who deliver
• Provide strategic advisory services, including change management, to customers and partners for compliance operations, focusing on information security and data privacy
• Offer guidance to customers on leveraging Hyperproof to establish best-in-class compliance operations and achieve Continuous Assurance
• Collaborate with the team to create best practices and playbooks for Continuous Assurance, and contribute to publishing a definitive maturity model for Continuous Assurance
• Streamline onboarding processes, reducing time-to-value and enhancing customer satisfaction
• Develop a playbook for services that are repeatable that augment the Hyperproof solution
• Complete enterprise engagements on time and to the highest quality, achieving smooth and efficient onboarding experiences for customers
• Consistently achieve high customer satisfaction scores during the implementation phase, meeting or exceeding customer expectations
• Shorten the time-to-value for customers, helping them quickly realize the benefits of Hyperproof, as evidenced by reduced implementation timelines and positive customer feedback
• Identify and implement process improvements that enhance the efficiency and effectiveness of the implementation lifecycle, creating measurable impacts in time savings or resource utilization
• Proactively collaborate with Product, Engineering, and Customer Success teams to address and solve customer needs, ensuring seamless transitions and alignment on customer goals
• Meet or exceed specific KPIs, such as billable revenue and expansion lead opportunities

Benefits

• Annual compensation reviews + equity
• Unlimited PTO: strongly encouraged to unplug and recharge
• Health: coverage for medical, dental, and vision - employee and dependents
• 401K, which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
• Annual company in-person events and quarterly in-person connects
• $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed
• $100 quarterly paid wellness stipend
• Pet insurance discount
• Slack channel notifications turn off after 5 pm based on your time zone
• Two Hypercharge weeks of rest where we close company-wide (July & Dec)