Director

Summary

Join the OTIP Group of Companies (OGC) and contribute to a supportive and inclusive work environment where employees feel valued. As the Director, Group Life and Disability Claims (GL&DC), you will oversee the integrated delivery of life and disability claim services, providing leadership to multiple teams. You will be responsible for member, client, and vendor relations, implementing cost-effective claims management processes, and fostering a high-performing employee environment. The role involves developing departmental plans, utilizing performance-based coaching, providing regular updates to the VP, and actively participating in strategic planning. Continuous improvement of services and professional development are key aspects of this position. This is an opportunity to make a significant impact on the organization's success.

Requirements

• Post-secondary university or a college degree in health science, psychology, disability management, business and/or equivalent combination of education and experience
• A minimum of ten+ years of progressive experience in group disability claims insurance
• Demonstrated experience leading and managing teams in disability management operations
• A high level of technical expertise regarding insurance principles and practices, contracts, benefits provisions, LTD products and services, underwriting agreements, and benefits administration systems
• Demonstrated Leadership skills in a fast paced, multi-faceted environment, focused on delivery of both accuracy and efficiency while cultivating strong employee morale and engagement
• Innovative, strategic, and analytical thinking, with the ability to practically apply solutions
• Exceptional communication skills, both written and verbal; and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
• Ability to be highly flexible and can work in an environment of the ‘unknown’ from time to time
• Superior time management and organizational skills to manage competing priorities, including project management skills
• Intermediate knowledge of Microsoft Office Suite applications

Responsibilities

• Oversees the execution of business operations to optimize member outcomes and LTD plan results while meeting the company’s strategic goals
• Develops clear and measurable departmental plans for service areas, guidelines, key operational initiatives, and has input to financial projections within established Group Insurance Services (GIS) strategic priorities and financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to enable GL&DC to strategically deliver exceptional service at a reasonable cost
• Creates an employee environment capable of delivering on member expectations consistently and at a reasonable cost. This includes applying best practices in administration and service areas and creating an environment receptive to customer needs and oriented towards continuous improvement. Works collaboratively and effectively with internal teams and closely with the other Director to ensure ongoing teamwork and coordination of activity as appropriate
• Understands and deploys the tools and techniques of a performance based-coaching operating culture.  Develops an environment in which GL&DC leaders reflect the values of OTIP and the departmental goals, where personal growth and operational improvement are a continuous focus.  Also creates a high level of employee engagement and a low level of unplanned employee turnover
• Provides regular updates to the VP, GL&DC, including progress against annual business/personal objectives, relevant business opportunities, results, trends and competitive information
• Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, conducting monthly one-on-one meetings, motivating and providing support to help managers meet objectives and quality requirements, reviewing progress, and offering feedback as required.  Holding team members accountable to deliver on expectations, having difficult conversations and celebrating successes as appropriate
• Continuously improves cost effective exceptional services levels. Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks in insurance and education, benchmarking best-in-class practices, and participating in professional societies
• Actively participates in and provides input into the development of the Group Insurance (GIS) strategic plan, ensuring adequate representation and working in the department’s best interests for delivery of goals
• Performs other duties within competence, as assigned

Preferred Qualifications

The ability to communicate in French is considered an asset

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement