Director of Implementations

Summary

Join Greenshades as their Director of Implementations and lead the onboarding of new customers onto their Payroll, Time & Benefits platforms. You will set implementation goals, manage project timelines, and supervise a team. This role requires strong collaboration with internal stakeholders and clients, focusing on timely delivery and customer satisfaction. You will also be responsible for process improvement, optimizing implementation methodologies, and developing a high-performing team. The position is remote and requires a Bachelor's degree or equivalent experience, along with 5+ years in software implementation, project management, and team leadership.

Requirements

• Bachelor’s degree or equivalent experience in Business, Accounting, Computer Science, or related fields
• 5+ years of experience in software implementation, project management, and team leadership
• Strong leadership, project management, and communication skills
• Proven experience leading cross-functional implementation teams in a fast-paced, client-centered environment
• Demonstrated ability to lead high performing teams, including project managers, consultants and analysts
• Experience with change management principles and driving process improvements with an implementation environment

Responsibilities

• Lead end-to-end implementations for Payroll, Time, and Benefits solutions, ensuring timely delivery and customer satisfaction
• Drive project management, including resource allocation, risk management, and issue resolution
• Build and maintain strong relationships with client stakeholders, conducting regular check-ins to monitor progress and gather feedback to provide recommendations to drive continuous improvement
• Own key KPIs related to implementation success, including project timelines, client satisfaction scores, and successful product adoption
• Own the implementation portion of the client journey, collaborating closely with Sales, Product, and Customer Experience teams to ensure a holistic, strategically aligned customer experience
• Collaborate with Sales, Product, Engineering, and Customer Experience teams to ensure seamless customer transitions
• Work closely with the Product team to provide feedback that informs the product roadmap, ensuring development aligns with customer needs and industry trends to enhance the client experience
• Ensure internal teams are prepared for customer handoffs through detailed documentation and clear expectations
• Provide regular updates to senior leadership regarding implementation progress, risks, and improvement opportunities
• Continuously refine implementation methodologies, tools, and processes for efficiency and scalability
• Define and track key performance metrics, including project timelines, resource utilization, and customer satisfaction
• Develop and maintain project documentation, best practices, and onboarding materials for both internal and external stakeholders
• Assist with annual budget planning and capacity forecasting for the implementation team, ensuring resources align with organizational goals and client needs
• Establish and lead a Quality Control program to ensure consistent implementation standards and successful project outcomes
• Develop a comprehensive strategy for both internal and external training needs related to implementation
• Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed

Preferred Qualifications

Expertise in Payroll, Time, and Benefits solutions

Benefits

This is a remote position