Head of Data & Analytics

Summary

Join Customer.io as their visionary Head of Data & Analytics, leading their Business Intelligence function. This critical leadership role involves driving data strategy, building a high-performing team, and shaping future decision-making. You will partner with executives across various departments, championing AI/ML-powered analytics and translating complex analyses into actionable insights. Responsibilities include strategic leadership, team building, cross-functional partnerships, and operational excellence. The ideal candidate possesses extensive experience in data analytics and team leadership within a high-growth B2B SaaS environment, along with strong business acumen and AI/ML fluency. Customer.io offers competitive compensation, equity, and a comprehensive benefits package.

Requirements

• 15+ years of experience in data analytics, business intelligence, or data strategy, ideally in high-growth B2B SaaS
• 8+ years of experience leading and scaling teams—both strategically and tactically
• Strong business acumen, able to translate complex data framework into business actions
• Fluent in using AI/ML tools to drive measurable business outcomes
• Strong understanding of modern data architecture, including AI / ML tools, ELT pipelines, modeling (dbt), and cloud data warehouses (Snowflake)
• A leader who thrives in ambiguity, excels at cross-functional collaboration, and gets energy from making an impact
• Able to communicate with clarity and influence—adapting from executive strategy to hands-on problem-solving

Responsibilities

• Champion the adoption of AI/ML-powered analytics to deliver predictive and real-time insights
• Define and drive a modern data and analytics strategy aligned to company priorities
• Establish a robust governance framework for KPI and performance measurement
• Drive strategic planning by leveraging data to identify risks, opportunities, and areas for growth
• Lead and mentor a high-performing, scalable Data team
• Shape the future of the team—ensuring the right structure, skills, and growth opportunities
• Foster a culture of AI-first curiosity, decisiveness, collaboration, and continuous improvement
• Serve as a proactive business partner to leaders across departments
• Collaborate closely with Finance, EPD (Engineering, Product, Design), GTM, and Customer Success teams to embed analytics in key decisions
• Translate complex analyses into clear, compelling data stories that drive alignment and action
• Own and evolve our modern analytics stack (including but not limited to: Snowflake, dbt, Sigma (or Looker/Tableau) — with a focus on integrating AI-enabled capabilities, and expanding into best-in-class tools that support machine learning and predictive analytics
• Ensure high standards in data governance, quality, and accessibility
• Lead experimentation, hypothesis testing, and insight delivery to support product and marketing innovation

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io