Director of Incentives and Loyalty

Summary

Join M3, a global leader in healthcare technology and research solutions, as their Global Director of Incentives and Loyalty. You will design, implement, and manage global incentive programs for healthcare professionals and patients involved in market research. This strategic role demands a deep understanding of incentive and loyalty program best practices. You will develop a best-in-class loyalty program to enhance member engagement, optimize program costs, and deliver unique value propositions. The position requires collaboration with cross-functional teams and external partners. Success in this role hinges on strong analytical skills, exceptional project management, and excellent communication.

Requirements

• Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred
• Proven experience (7 years) in designing and managing incentive and loyalty programs, preferably in the healthcare or market research industry
• Exceptional project management skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures
• Strong analytical skills with the ability to build financial models, and leverage data-driven insights for decision-making
• Familiarity with compliance requirements related to incentive programs in various regions, including sweepstakes
• Demonstrated experience in driving member retention strategies and increasing program engagement
• Familiarity with loyalty program technologies, platforms, and industry best practices

Responsibilities

• Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels
• Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives
• Oversee the execution of incentive programs on a global scale, ensuring consistency and compliance with regional regulations
• Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction
• Define incentive & loyalty program strategies that effectively drive customer engagement, retention, and lifetime value within the healthcare market research context
• Collaborate with external partners, vendors, and clients to enhance program offerings and maintain a competitive edge
• Develop and manage budgets for incentive programs, ensuring cost-effectiveness and maximum return on investment
• Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits
• Provide training and support to internal and external stakeholders involved in implementing incentive programs
• Provide the structure, oversight, and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality health
• Staff discount scheme
• Discounted gym membership