Director of Marketing

Summary

Join Zingtree, a company empowering high-stakes customer support teams, as their Director of Marketing. You will own the entire marketing function, from messaging and positioning to pipeline generation, with a focus on leveraging customer-trained GPTs and Agentic AI. This role demands a strategic and technically fluent individual with a proven track record in B2B SaaS or AI-focused companies. You will build and manage a high-performing marketing team, design and execute campaigns, and partner with sales to achieve revenue goals. The ideal candidate possesses strong generative AI knowledge and a portfolio showcasing successful GTM campaigns. This is a unique opportunity to shape the marketing strategy of a company at the forefront of the AI era.

Requirements

• 7+ years of marketing experience, with 3+ years in a leadership role at a B2B SaaS or AI-focused company
• Strong grasp of generative AI technologies, particularly GPTs, LLMs, and their applications in customer-facing use cases
• A portfolio of GTM campaigns and content that blend storytelling with data, outcomes, and innovation
• Proven ability to drive both brand and performance marketing at the enterprise level
• Experience partnering with Sales, Product, and CS to align marketing with revenue goals
• Clear communicator who can simplify the complex and inspire both customers and internal teams

Responsibilities

• Own and evolve our core messaging, working closely with Product and Sales to position Zingtree as the leader in Agentic AI for CX
• Build and manage a high-performance marketing team across demand gen, content, product marketing, and community
• Design and execute campaigns that leverage customer-trained GPTs, interactive tools, and AI-native experiences to engage prospects and accelerate sales
• Partner with Sales on ABM and lifecycle programs targeting enterprise buyers in high-complexity industries (healthcare, finance, telco)
• Oversee all top-of-funnel channels, including SEO/SEM, paid, events, and webinars (and measure what works)
• Create compelling content—from case studies and thought leadership to GPT-powered demos—that speaks to business value and technical depth
• Own marketing KPIs: pipeline, CAC, conversion, brand awareness

Preferred Qualifications

• Experience in or deep understanding of CX, customer support, or operations technology
• Hands-on experience using tools like ChatGPT, Jasper, or other AI-writing/marketing co-pilots
• Background in marketing to regulated or high-stakes industries

Benefits

• Competitive Compensation with opportunity for discretionary bonus
• Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us
• 401K plans - Add to your retirement planning
• Paid Parental Leave - Paid time off for parents to spend time with their new child
• Unlimited PTO - Take the time you need to recharge and bring your best self to work
• Flexible Remote Work - Work from anywhere
• Co-Working Reimbursement - Expense up to $200 a month on co-working space
• Home Office Stipend - Receive up to $700 to create a great work environment at home, and $100 a month for Internet, phone, etc