Director of Operations

Summary

Join A-LIGN as the Director of Operations for their international office in Panama, where you will provide strategic direction and oversight for the management of the business operation. You will be responsible for defining and optimizing workflow processes, building out supporting policies and procedures, and ensuring effective communication and partnership between the US-based and Panama-based teams. This role requires strong leadership skills, experience in IT Security and Compliance management, and a thorough understanding of project management. You will also be responsible for managing the office budget, contracts, and price negotiations with vendors, as well as ensuring top performance of office staff by providing coaching and guidance.

Requirements

• 8-10 years of experience coordinating and working with an international organization within Panama
• Degree in business administration or a related field required
• Thorough understanding of project management and tools to assist with project management
• Experience with monitoring and reporting on key metrics and status updates for larger-scale projects
• Ability to meet deadlines with a high degree of motivation
• Ability to effectively manage projects
• Ability to lead and mentor others
• Excellent communication skills
• Thrives in a fast-paced environment
• Ability to work individually as well as collaboratively

Responsibilities

• Serve as the senior leader for the Panama Office driving alignment with local operations and strategic initiatives
• Identify key areas of opportunity and propose solutions
• Coordinate Service Delivery Practice needs with operations
• Support local Associate Managers and cross-functional teams (Operations, Service Delivery and Sales)
• Partner with Practice Leads and other stakeholders to support resourcing, deadlines, and client satisfaction
• Attend career fairs, conferences, networking events and speaking engagements
• Participate on boards and groups representing A-LIGN Panama and cultivating brand awareness
• Promote culture building and employee engagement by supporting people-focused initiatives
• Coordinate and oversee administrative duties in the office and ensure that the office operates efficiently and smoothly
• Provide oversight and ensure the effective communication and partnership between the US-based and Panama-based Service Delivery teams
• Provide guidance on the hiring of the Panama resources
• Ensure that results are measured against standards, while making necessary changes along the way
• Partner with HR to maintain office policies as necessary
• Manage office budget, contracts and price negotiations with office vendors, service providers
• Ensure top performance of office staff by providing them adequate coaching and guidance
• Assign and monitor clerical and administrative responsibilities and tasks among office staff

Preferred Qualifications

IT Security and Compliance management background preferred

Benefits

• Generous Paid Time Off Plan
• Remote/In-Office Hybrid Employment
• Employer Paid Life Insurance and Disability Insurance
• Paid Office Closure December 25-January 1
• Paid Holidays Schedule
• Certification Reimbursement