Market Operations Director

Summary

Join Evergreen Nephrology as their Market Operations Director and lead operational execution for optimal patient care in the Southeast and Northeast markets. This role involves managing partner-level P&Ls, collaborating with internal and external stakeholders, and driving performance improvements. You will leverage data analytics, prepare presentations, and maintain strong relationships with partners. The position requires 25-50% travel and a strong understanding of Value Based Care (VBC). Evergreen offers a competitive compensation package and robust training and development opportunities.

Requirements

• Bachelor’s Degree
• Four years of experience managing teams in a multi-site medical group practice setting, leading large scale program implementations, and managing operations in a Value Based Care setting
• Experience leading and managing multiple workstreams and adapting to change based on market needs and performance goals
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Ability to work effectively in a primarily remote environment
• Minimum download speed of 25 Mbps and an upload speed of 10 Mbps; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommended
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Responsibilities

• Own and manage partner-level P&Ls for assigned markets
• Lead, influence, and support operational execution on the best clinical care for patients
• Execute on the operational plan based on market needs
• Leverage internal and external stakeholders and partners to promote holistic patient care
• Engage the entire interdisciplinary team including nephrologists, advanced practice providers, behavioral health advanced practice providers, registered nurses, nurse care managers, care coordinators, health coaches, dietitians, social workers, and podiatrists
• Utilize knowledge of Value Based Care (VBC) to translate the operational and clinical model in a way that engages and drives internal and external stakeholders in strategic execution and partnership
• Provide operational lead and support in building the market, in collaboration with nephrology partners
• Track performance and identify opportunities for improvement in close partnership with Clinical Operations leaders
• Work across central teams to ensure optimized performance of core business (Engagement & Growth, Reduce TME, Clinical Documentation, and Quality) for the market
• Monitor dashboards and communicate performance results to drive accountability across internal and external partners
• Leverage data and performance analytics to drive clinical and operational process improvements
• Prepare effective presentation materials and agendas with clear items for follow-up and execution
• Maintain a liaison relationship between Evergreen Nephrology and stakeholders or partners through relationship building and attendance at meetings and through both written and oral communication
• Promote Evergreen Nephrology within the local market to help the community understand the business model
• Perform other duties as assigned

Preferred Qualifications

Master’s Degree

Benefits

• Competitive base pay with bonuses
• Paid time off starting at four weeks for full-time employees
• 12 paid holidays per year
• Reimbursement for continuing medical education
• 401k with match
• Health, dental, and vision insurance
• Paid parental leave
• Robust training and development program