Director of Payments

Summary

Join SingleOps, a leading provider of business management solutions for the green industry, as their Director of Payments. This strategic role involves developing and executing a comprehensive payments strategy, driving revenue growth, and ensuring compliance. You will oversee the end-to-end payments lifecycle, manage vendor relationships, and deliver a world-class customer experience. The ideal candidate possesses extensive experience in payments operations, fintech, or SaaS, with a proven track record of success. SingleOps offers a collaborative and supportive work environment, along with a comprehensive benefits package.

Requirements

• 8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles
• Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance
• Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making
• Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution
• Exceptional communication, stakeholder management, and storytelling abilities
• Passionate about innovation, process improvement, and delivering customer value
• Candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company

Responsibilities

• Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs
• Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio
• Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks
• Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations
• Deliver a world-class customer experience for both our customers and their customers.  Collecting payments should be seamless and easy
• Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution
• Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption
• Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements
• Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact

Benefits

• Comprehensive health, dental, and vision plans for you and your family
• 401K Matching!
• Additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance
• $1,000 annual professional development stipend
• Unlimited Paid Time Off
• Paid company holidays
• Company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break