Director, Payment Operations

Summary

Join Nextech Payments as Director of Payments Operations and play a critical leadership role in shaping and scaling Nextech’s financial services portfolio. You will own the strategy, execution, and continuous improvement of core payment processing operations, embedded financing solutions, and new financial product initiatives. Leverage your expertise in financial services, operational excellence, and cross-functional leadership to instill a culture of performance, precision, and scalability. Ensure Payments remains a strategic growth engine within Nextech and a best-in-class experience for customers. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations. This role offers the opportunity to lead a team, develop efficient processes, mitigate risks, collaborate with various departments, and identify long-term growth strategies.

Requirements

• 8+ years of progressive leadership in fintech, payments, lending, or related SaaS/financial services industries
• Experience leading operational frontline teams across multiple sub-functions
• Proven success in business building and cross-functional leadership
• Expertise in partnership evaluation, commercial negotiations, and ongoing partner management
• Strong knowledge of credit, fraud, regulatory risk, and loss prevention strategies
• Excellent communication, analytical, negotiation, and decision-making skills
• Ability to scale businesses in fast-growth, entrepreneurial settings
• Bachelor’s degree required; MBA or advanced degree preferred

Responsibilities

• Lead Payments Operations team managing payment processing and embedded financing products
• Develop scalable, efficient operational processes to enhance practice experience
• Mitigate emerging risks, balancing revenue and practice experience with loss prevention and regulatory compliance
• Collaborate with Legal, Compliance, Product, Marketing, Sales, Engineering, and Finance to optimize performance and accelerate product delivery
• Build and inspire a high-performing, cross-functional team, fostering collaboration and leadership growth
• Identify long-term growth strategies for financial services and business solutions
• Evaluate new market opportunities, develop investment cases, and drive product initiatives
• Negotiate and manage third-party technology and business partnerships
• Carry out additional responsibilities as assigned based on business needs

Preferred Qualifications

• Advanced degree in business, economics, law, or engineering
• Deep expertise in healthcare payment processing, including nuances of self-pay vs. insurance-based practices
• 5+ years in embedded payments or fintech, ideally in healthcare
• Proficiency in Salesforce.com or similar CRM tools
• Stripe / Adyen experience is also highly beneficial

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options
• Remote work