Remote Director of People Operations and Culture

Summary

Join ESS in shaping the future of school-based mental health services as we seek a Director, People Operations and Culture to lead HR practices and employee engagement. This fully remote position requires strategic leadership over HR operations, ensuring alignment with company goals and talent strategy.

Requirements

• 8+ years of progressive HR experience including at least 3 years leading a dynamic and responsive people team
• An HR certification (SHRM-SCP, PHR) is preferred
• A breadth of knowledge of federal and state labor laws and regulations and can establish policies and decision making process using this knowledge
• Experience in leveraging technology to track HR data and support employee engagement
• The ability to quickly establish rapport, build credibility, and create relationships at all levels within a company
• Adaptability and organization as an adaptable leader who can toggle between multiple priorities
• Self-motivation to drive results in a fast-paced environment
• A low ego and ability to thrive in a highly collaborative environment

Responsibilities

• Establish and implement human resources policies and procedures in partnership with our executive team and clinical leadership
• Lead all employee relations initiatives including grievances and investigations, coaching and feedback, and engagement and retention
• Drive the compliance process to guarantee that ESS adheres with all federal and state laws and regulations
• Identify and improve HR processes to increase the team’s efficiency and impact across the company
• Oversee and project manage compliance efforts for third-party reimbursement initiatives, ensuring accurate and timely handling of employee data in accordance with regulatory requirements
• Evaluate and revamp the onboarding process to ensure that all staff are efficiently onboarded in accordance with district and state policies, providing a warm and welcoming introduction to the organization
• Develop and oversee implementation of company policies including PTO, training needs, and any other legal requirements
• Oversee the organization’s benefits program including partnering with benefit brokers
• Manage the day-to-day relationship with our HRIS provider (ADP)
• Provide coaching across all levels of the company, providing solutions and interventions as necessary
• Continuously learn and adjust practices to support best practices, regulatory changes, employment law, and emerging technologies
• Oversee regional programs and initiatives to reinforce company culture and morale
• Ensure that staff members are onboarded successfully to the organization
• Conduct regular periodic outreach with new hires to assess job satisfaction
• Facilitate quarterly training for staff and managers on a range of HR related initiatives
• Plan and coordinate staff engagement initiatives to increase collaboration, community, and connection
• Manage two HR Generalists who support our potential and current employees with all HR related requests and questions
• Support with additional People team projects and initiatives as necessary