Director of Workforce Operations and People Management

Summary

Join BrandBastion and BrickBrands as a Workforce Operations and People Management leader! You'll oversee 100+ community managers across various time zones, managing recruitment, training, onboarding, scheduling, and performance. You will also collaborate with the CEO and leadership team on people management strategies for BrandBastion. This role requires expertise in remote workforce management, performance management systems, and data-driven decision-making. You'll be responsible for optimizing workflows, fostering a strong company culture, and ensuring team engagement. BrandBastion offers a remote-first culture, flexible work hours, annual team retreats, a personal development budget, mentorship opportunities, and stock options.

Requirements

• Proven experience managing people, ideally in a remote or distributed setting
• Expertise in workforce planning and scheduling
• Strong background in implementing and managing performance management systems and processes and setting up KPIs and using data to monitor, evaluate, and improve team performance
• Experience recruiting, onboarding, and training talent
• Experience developing and optimizing workflows to improve team productivity and operational efficiency
• Demonstrated ability to handle workforce crises or conflicts, such as attrition spikes, underperformance, or scaling challenges

Responsibilities

• Overseeing workforce planning, including scheduling, staffing, and workload distribution
• Ensuring that the workforce is adequately resourced to meet business needs, including recruiting and setting up onboarding and training programs
• Setting up and maintaining performance metrics, KPIs, and reporting systems to monitor individual and team productivity
• Providing leadership in performance reviews, goal setting, and continuous improvement initiatives
• Streamlining workflows and processes to enhance efficiency and reduce bottlenecks
• Managing tools, platforms, or systems used by teams (e.g., workforce management software, communication tools)
• Working closely with leadership to align workforce strategy with company objectives
• Collaborating with other departments like Customer Success, Sales, or Product to support workforce-related needs
• Fostering a strong company culture and ensuring team engagement, especially in remote or distributed settings
• Implementing initiatives to improve team member satisfaction, retention, and well-being
• Leveraging data and analytics to forecast workforce needs, measure team performance, and drive strategic decisions
• Identifying trends and making recommendations to improve overall workforce efficiency

Benefits

• Competitive salary package (details shared during interview process)
• Remote-first culture with flexible work hours
• Annual team retreats in amazing locations
• Personal development budget and mentorship opportunities
• Stock options in a rapidly growing company