Summary
Join Help Scout as Director of Product Engineering and lead our product engineering teams to create impactful, delightful, and customer-centric solutions for our customers.
Requirements
- Proven track record of leading product engineering teams to deliver innovative and impactful solutions
- Well-versed in the hands-on aspects of software engineering
- Strong communication skills enable you to collaborate effectively with all levels of the organization and external partners
- Deep understanding of modern software development practices and technologies
- Customer-centric, driven by a deep understanding of our customersβ needs
- Results-oriented, driven by the impact of your work on the companyβs success and customer satisfaction
Responsibilities
- Define and implement a strategic vision for product engineering, aligning team efforts with business objectives and customer needs
- Foster a culture of innovation, excellence, and continuous improvement
- Lead by example, engaging in coding, design reviews, and system architecture discussions
- Attract, hire, and retain exceptional talent while ensuring continuous growth and development
- Work with product management, design, and other stakeholders to prioritize, plan, and execute our product roadmap
- Ensure projects are delivered on time, within scope, and meet Help Scoutβs quality standard
- Drive the adoption of new technologies and methodologies to enhance product functionality and user experience
- Keep the customer at the center of all product engineering efforts, aiming to exceed their expectations and solve their challenges effectively
- Work with other stakeholders to streamline processes and implement best practices to improve efficiency and scalability
Benefits
- $237,000-273,000 salary range
- Healthcare coverage
- Wellness resources