Director of Product Engineering

Summary

Join Help Scout as Director of Product Engineering and lead our product engineering teams to create impactful, delightful, and customer-centric solutions for our customers.

Requirements

• Proven track record of leading product engineering teams to deliver innovative and impactful solutions
• Well-versed in the hands-on aspects of software engineering
• Strong communication skills enable you to collaborate effectively with all levels of the organization and external partners
• Deep understanding of modern software development practices and technologies
• Customer-centric, driven by a deep understanding of our customers’ needs
• Results-oriented, driven by the impact of your work on the company’s success and customer satisfaction

Responsibilities

• Define and implement a strategic vision for product engineering, aligning team efforts with business objectives and customer needs
• Foster a culture of innovation, excellence, and continuous improvement
• Lead by example, engaging in coding, design reviews, and system architecture discussions
• Attract, hire, and retain exceptional talent while ensuring continuous growth and development
• Work with product management, design, and other stakeholders to prioritize, plan, and execute our product roadmap
• Ensure projects are delivered on time, within scope, and meet Help Scout’s quality standard
• Drive the adoption of new technologies and methodologies to enhance product functionality and user experience
• Keep the customer at the center of all product engineering efforts, aiming to exceed their expectations and solve their challenges effectively
• Work with other stakeholders to streamline processes and implement best practices to improve efficiency and scalability

Benefits

• $237,000-273,000 salary range
• Healthcare coverage
• Wellness resources