Director of Product Strategy

Summary

Join Convoso, a leading AI-powered contact center platform, as their Director of Product Strategy. You will drive the long-term direction and execution of the product portfolio, collaborating with executive leadership, product managers, marketing, sales, and customers. This role demands a strategic thinker who can craft compelling narratives and make data-informed decisions. You will define product strategy, translate it into actionable plans, and develop frameworks for prioritization. The position requires strong communication and presentation skills, along with the ability to manage multiple projects. Success involves reaching full potential quickly, navigating ambiguity, and thriving in a fast-paced environment. Convoso offers a competitive compensation package and numerous benefits.

Requirements

• 10+ years in product management or product marketing in SaaS, with significant exposure to product strategy, ideally in CX or CCaaS businesses
• Deep familiarity with CX, CCaaS, or contact center technologies
• Exceptional storytelling and presentation skills —you’re comfortable turning complex ideas into compelling, actionable narratives that resonate to a wide range of audiences
• A strong writing voice and the ability to create strategic content across multiple mediums (decks, whitepapers, 1-pagers, videos, etc.)
• A strategic thinker who also knows how to navigate ambiguity and make decisions with imperfect information and stand by it
• Ability to balance bias for action with the need to take it slow to go fast later
• Experience in both small/startup environments and larger organizations , bringing a high bar of “what great looks like” while thriving in a fast-moving, entrepreneurial team
• Intellectually curious and always scanning the horizon for what’s next
• Must be based in the U.S., preferably in the Greater Los Angeles Metro Area

Responsibilities

• Define and refine product strategy for Convoso’s outbound platform, grounded in market trends, customer insights, competitive analysis, and business objectives
• Partner with product leadership to craft a bold, data-informed product vision that guides roadmap investments and rallies the troops behind the vision
• Translate strategy into compelling narratives and crisp content to align stakeholders internally and energize customers, analysts, and prospects externally
• Develop frameworks and tools that help product managers make smarter prioritization decisions and communicate trade-offs
• Develop and prescribe pricing strategy to product management peers and revenue team
• Produce high-quality strategy artifacts : market maps, vision decks, investment theses, competitive battlecards, TAM/SAM/SOM models, and more
• Coach and elevate cross-functional thinking by bringing strategic clarity into quarterly planning and GTM collaboration
• Act as a thought leader both internally and externally, representing Convoso at industry events, analyst briefings, and webinars
• Continuously track market signals— competitive moves, macro shifts, customer behavior changes—to fine-tune our product thesis

Preferred Qualifications

A technical background and/or MBA is a strong plus

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!