Director of Product Success Engineering

Summary

Join SpyCloud as the Director of Product Success Engineering and lead a team responsible for the technical success of strategic customers. This player/coach role involves mentoring a team of Product Success Engineers while personally managing key accounts. You will guide customers in integrating SpyCloud's data and APIs, scale internal processes, and leverage your cybersecurity expertise. The ideal candidate possesses strong domain expertise in cybersecurity, identity, and fraud prevention, and excels in technical conversations and building trusted relationships. You will lead technical engagements, partner with Customer Success Managers, and act as a domain expert in identity protection and threat intelligence. Furthermore, you will contribute to product improvement by providing customer feedback and collaborating with internal teams.

Requirements

• 8+ years in post-sales technical roles, including at least 2+ years of team leadership (manager or director-level)
• Proven ability to work directly with enterprise customers in a hands-on technical capacity
• Expertise with RESTful APIs, scripting languages (Python, Bash), and data pipeline design
• Familiarity with security infrastructure and identity ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and threat intel platforms
• Comfortable interfacing with engineers, security architects, fraud teams, and executive stakeholders
• Strong communicator who can shift between technical deep-dives and business-level strategic discussions

Responsibilities

• Manage and mentor a team of Product Success Engineers focused on onboarding, integration, and long-term technical enablement
• Personally engage with strategic enterprise accounts as the senior technical advisor—modeling what great looks like in technical depth, responsiveness, and customer partnership
• Drive professional development, coaching, and hands-on support for your team across accounts, tools, and delivery excellence
• Lead deep technical engagements with high-value customers—architecting secure, scalable integrations with SpyCloud’s APIs and data pipelines
• Partner with Customer Success Managers to develop strategic plans that align technical outcomes with enterprise objectives
• Serve as a domain expert in identity protection, ATO prevention, threat intelligence, and fraud mitigation—guiding how customers embed SpyCloud into their critical workflows
• Lead architecture and implementation guidance for RESTful API integrations, custom automation, and security data workflows
• Support customers in embedding SpyCloud into ecosystems such as SIEM (Splunk, QRadar), SOAR (Cortex XSOAR), IAM (Okta, Azure AD), and data lakes
• Troubleshoot complex API issues, optimize data delivery formats (JSON, CSV), and contribute reusable scripts and integration patterns
• Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations
• Advise customers on deploying SpyCloud effectively within their security and identity infrastructure
• Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data
• Act as a voice of the customer to Product and Engineering—capturing integration challenges, roadmap opportunities, and usage insights
• Collaborate with internal teams to improve onboarding experiences, documentation, and technical enablement resources
• Influence platform and API evolution based on real-world customer integration needs
• Define and track KPIs around integration success, account health, and technical engagement quality
• Standardize processes, templates, and best practices to drive consistency and scale across the team efficiently
• Ensure the team is equipped to support a growing number of use cases and product capabilities

Preferred Qualifications

• Experience in cybersecurity, fraud prevention, or identity risk products
• Background in SaaS or usage-based/API-first platforms
• Familiarity with compliance frameworks (SOC 2, ISO 27001, NIST)

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year
• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year