Director of Professional Services

Summary

Join Cyberhaven as their dynamic Director of Professional Services and lead the scaling of their Professional Services organization. This strategic leadership role oversees Customer Onboarding and Analyst Services teams, requiring the building of a world-class services organization delivering measurable value and driving product adoption. You will lead, mentor, and scale teams; build and optimize processes; hire and develop top talent; partner cross-functionally; define and track success metrics; drive strategic initiatives; and own enablement programs. The ideal candidate possesses 5-8+ years of experience leading and scaling Professional Services organizations, ideally in B2B SaaS or cybersecurity. Cyberhaven offers a competitive salary and stock options, excellent benefits including private health insurance and flexible paid time off, and remote-first work.

Requirements

• 5–8+ years of experience leading and scaling Professional Services organizations, ideally in a B2B SaaS or cybersecurity company
• Deep understanding of the cybersecurity landscape and the challenges security teams face today
• Proven track record of building scalable service delivery models, including onboarding, implementation, and advisory services
• Strong experience working cross-functionally and influencing outcomes across Product, Engineering, and Support teams
• Ability to hire, lead, and grow high-performing teams in a fast-paced environment
• Excellent communication skills with the ability to present to customers and internal stakeholders alike
• Strategic mindset paired with operational excellence—you can zoom out to plan and zoom in to execute

Responsibilities

• Lead, mentor, and scale the Onboarding and Analyst Services teams within the Professional Services organization
• Build and optimize scalable processes, playbooks, and customer engagement models
• Hire, develop, and retain top-tier talent, creating a high-performing, customer-first culture
• Partner cross-functionally with Product, Engineering, CX, Support, and Sales to improve customer outcomes and accelerate time to value
• Define and track success metrics, including onboarding timelines, adoption milestones, and service satisfaction
• Drive strategic initiatives that improve customer retention, reduce churn, and increase revenue from services
• Own enablement programs that ensure the team is trained on product knowledge, service delivery, and cybersecurity trends
• Represent the voice of the customer internally, offering insights and feedback to influence product roadmap and strategy

Benefits

• Competitive salary & stock options
• Excellent benefits such as private health insurance
• Flexible time off (paid)
• Career advancement opportunities
• Remote-first