Doxim is hiring a
Director of Quality Control in Worldwide

Summary

The job is for the Director of Quality Control and Assurance at Doxim, a customer communications and engagement technology company. The role involves overseeing quality assurance and control processes, developing quality control strategies, improving operational efficiency, collaborating with other departments, and resolving quality-related issues.

Requirements

• Holds a bachelor’s degree in Quality, Industrial, or Mechanical Engineering
• Experience in Quality Assurance/Quality Control
• Excellent communication, leadership, and project management skills
• Experience in and solid understanding of Six Sigma and Lean principles
• Strong analytical thinker with problem-solving & communication skills
• Excellent written/oral communication and interpersonal skills and is customer-focused and enthusiastic
• Strong customer orientation, a sense of urgency, and a growth mindset
• Is a team player who has proven mentoring and coaching abilities, and has demonstrated the ability to motivate, inspire others, and drive change within the organization to meet team goals/objectives

Responsibilities

• Provide strategic direction and leadership in the development and implementation of quality control initiatives across all Doxim locations
• Spearhead improvement initiatives, ensuring compliance with established quality and service levels throughout all phases of the processing and production process
• Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of quality control processes
• Foster a culture of first-time product quality, productivity improvement, and customer satisfaction
• Drive a culture of continuous improvement within the quality control function
• Collaborate with suppliers and vendors to ensure the quality of materials and services supplied meets established standards and specifications
• Lead investigations and resolve quality-related issues and customer complaints in a timely and effective manner, implementing corrective and preventive actions as necessary across the business unit
• Collaborate closely with other departments to ensure alignment of quality control efforts with overall business objectives