Director of Sales & Account Strategy

Summary

Join Human Made, a leading global WordPress agency, as a Sales & Account Director for the Americas. This fully remote role, based in the US or Canada, requires significant overlap with the US East Coast workday. You will lead the Strategic Partnership Program, focusing on new business generation (targeting $1.5M in closed deals within 12-18 months), account growth and retention (maintaining a 90% client renewal rate and 10% YoY growth), and relationship leadership. The position demands expertise in solution selling, contract negotiation, and commercial analytics, along with strong communication and cross-functional collaboration skills. Success hinges on exceeding sales quotas, managing a portfolio of enterprise clients, and fostering strong executive-level relationships.

Requirements

• 7+ yrs combined enterprise B2B sales and/or account‑management experience in a digital agency
• Proven track record owning $1 m+ quotas and renewing multi‑year, multi‑stakeholder engagements
• Deep familiarity with WordPress at scale (plugins, VIP, hosting ecosystem) and Agile Scrum delivery
• Mastery of consultative/solution selling, contract negotiation, and commercial analytics
• Exceptional written, verbal and asynchronous communication; comfortable influencing C‑suite and distributed teams
• High EQ, bias for action, and the judgement to balance growth with sustainable client happiness

Responsibilities

• Pipeline generationPartner with marketing to execute a regional strategy (ABM, partner co‑selling, events) that fills the top of the funnel and aligns to ICP and vertical plays
• Solution‑selling & deal executionQualify, scope and close complex WordPress projects, marshalling pre‑sales engineers and delivery leads; negotiate MSAs & SOWs through signature
• Strategic account managementOwn a portfolio of 5‑8 enterprise clients; collaborate with delivery teams to run QBRs, create Account Growth Strategies, and surface expansion ideas that drive mutual value
• Commercial health & reportingMaintain accurate revenue forecasts, margin / utilisation views and risk registers; present weekly to the Global Commercial Director
• Cross‑functional leadershipAct as the commercial voice in regional squad ceremonies; ensure seamless sales‑to‑delivery hand‑offs and champion client outcomes
• Thought leadership & ecosystemRepresent Human Made at WordCamps, partner events, and industry forums to elevate our brand and create demand. Work with marketing to produce thought‑leadership content which supports regional strategy
• Forecast & data hygieneHubSpot hygiene score > 90 % across deals & accounts

Preferred Qualifications

• Public speaking at OSS events
• HubSpot / other CRM power‑user
• Basic financial modelling

Benefits

• Competitive Salary U.S. up to $150k, depending on experience and location
• Enhanced paid parental leave policy
• 35 day holiday policy
• Sickness and carers leave
• Regular company retreat
• Conference and training budget
• Remote working allowance
• Work wherever you want
• New mobile phone and office equipment
• New computer when you need it