Sales Operations Director

Summary

Join Synthesia's Revenue Operations team as a Sales Operations Director! In this role, you will manage a growing team, optimize sales processes, and drive data-driven insights to improve sales performance. You'll partner with sales leadership and other departments to enhance efficiency and unlock growth. The ideal candidate has 5+ years of experience in a similar role within a fast-growing SaaS company, strong technical skills, and experience with various sales technologies. This is a fantastic opportunity to contribute to a market-defining product in a rapidly expanding company. The position offers competitive benefits, including private medical insurance, paid parental leave, and a generous referral scheme.

Requirements

• 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence
• Strong previous experience as an individual contributor in a similar business; you know what its like to do the job!
• Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem
• Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning
• Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level
• A high technical benchmark: we’re looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important
• Able to translate business challenges into technology/process-led solutions
• An ability to work autonomously; you’re self-sufficient and able to make low- and medium-risk decisions

Responsibilities

• Manage a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally
• Ensure Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports
• Work with the sales leadership to plot, implement and optimise sales processes and journeys
• Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics
• Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy
• Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency
• Work closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly
• Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning
• Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product
• Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process

Benefits

• Private Medical Insurance (London)
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based
• Cycle to work scheme (London)
• Regular socials and company retreats + free office snacks and regular tasty lunches! (London)
• A generous referral scheme
• Pension contribution/salary sacrifice. (London)
• A brand new computer + monitor and an additional home office set-up budget
• A huge opportunity for career growth as you’ll help shape a market-defining product