Senior Director, Sales Operations

Summary

Join Omada Health as a Senior Director of Sales Operations and lead the scaling of this key function. You will design, optimize, and drive performance of the GTM operating system, overseeing a team across Sales Operations, Customer Success Operations, and channel operations. This high-impact role involves strategic leadership, sales force optimization, process excellence, collaboration, compensation strategy management, cross-functional integration, and people leadership. The position reports to the VP of Commercial Operations and offers significant growth potential within a fast-growing, successful organization. Omada is committed to building an inclusive culture and offers a competitive compensation and benefits package.

Requirements

• Bachelor’s degree in Business, Engineering, or related field
• 12+ years of experience, in sales operations, revenue operations, or finance, with a focus on optimizing revenue generation activities
• Proven ability to drive sales forecasting, pipeline analysis, and delivering actionable reporting and analytics
• Proficient in Salesforce.com and various sales productivity tools; adept at leveraging technology to enhance sales force efficiency
• Demonstrated leadership capabilities with a proven track record of building high-performing teams and establishing a culture of accountability and excellence
• Superior communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams
• Strategic thinker with a strong ability to derive insights from diverse data sources and operational feedback to inform strategic decisions
• Demonstrated ability to harness curiosity to identify and drive innovative solutions and strategic insights, proactively seeking out new opportunities and challenges to optimize revenue operations and achieve organizational goals

Responsibilities

• Lead the development and execution of Revenue Operations strategy to support and optimize the performance of all customer facing teams including, Employer Sales, Customer Success, Health Plan Sales, and Partnerships
• Lead annual roadmap planning and strategic initiatives to scale operations in alignment with company objectives
• Direct the organizational strategies for sales force productivity including quota management, pipeline management, process optimization, and the design and administration of sales compensation plans
• Influence decision-making by developing robust forecasting and pipeline management methodologies
• Architect a growth-oriented roadmap for process improvement, with system and tool enhancements that provide data-driven insights to advance productivity metrics across our B2B2C customer journey
• Champion a culture of continuous improvement and operational excellence
• Build and maintain influential relationships across Sales, Customer Success, Alliances, and Marketing to ensure cohesive strategy execution
• Partner closely with senior leadership to enhance sales processes and facilitate successful rollouts of new initiatives
• Guide effective sales compensation strategies in collaboration with People Operations and Finance, managing the annual sales compensation cycle, compensation committee and governance
• Lead Omada’s Commercial roadmap planning planning
• Ensure forecasting, and budgeting efforts are harmoniously integrated with broader company processes, driving alignment across departments
• Lead, coach, and develop a Revenue Operations team and culture aligned with Omada values
• Serve as a member of the Commercial Operations senior leadership team

Preferred Qualifications

• Master of Business Administration (MBA) or equivalent experience
• Experience preparing and scaling a company through high-growth phases, IPO experience is a plus
• Strategic leadership style, capable of navigating complex challenges and driving the organization towards achieving ambitious goals
• Experience working in a complex B2B2C GTM
• Customer-centric mindset with hands-on sales experience is a plus

Benefits

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions