Director of User Experience

Summary

Join HubSpot's Flywheel Product Line as the Director of UX and lead the design of enterprise-grade tooling to scale HubSpot's internal and external customer experiences. Collaborate with cross-functional leaders in Product Management, Engineering, Customer Success, Sales, RevOps, and Go-to-Market to achieve HubSpot's organizational growth goals. Develop a strategic vision for the customer journey across go-to-market systems, empower autonomous teams, and foster a psychologically safe and inclusive team environment. The ideal candidate possesses extensive GTM knowledge, experience leading teams in complex environments, and excellent communication skills. This role involves significant collaboration with US and European teams, requiring occasional evening meetings and travel.

Requirements

• Extensive GTM knowledge and experience working directly with Internal GTM teams, ideally in a B2B SaaS environment
• Experience leading teams of Managers and Individual Contributors in high complexity, multi-segment platform environments
• Excellent communication, presentation and relationship building skills
• Ability to influence at all levels
• A drive to understand customer needs deeply and truly solve for their problems
• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating touch conversations that help people grow
• The successful candidate must be amenable to doing occasional evening meetings (usually between 5pm and 7pm), and traveling to the US for a week at a time two to four times a year

Responsibilities

• Create a strategic vision based on market, customer and internal stakeholder feedback
• Develop a point of view about the customer journey across our go-to-market systems in partnership with stakeholders from across the organization
• Maintain an operating system that helps translate vision and company goals into objectives that give teams clarity and autonomy
• Help frame the customer problem
• Provide guidance about how to measure outcomes
• Developing ICs and front line managers
• Executing on each phase of HubSpot’s fundamental performance management lifecycle
• Creating and fostering a psychologically safe and inclusive team
• Collaborate with other leaders to develop a product design vision and convey the strategy to their team in a way that influences execution
• Deliver successful and intuitive products⁠ — we value consumer-grade experience in solving enterprise-level problems
• Lead teams in high complexity, multi-segment platform environments
• Provide mentorship, goal-setting, growth coaching, and accountability to UX practitioners and managers
• Deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
• Foster team health and bring a sense of mission to your group and to the broader UX team
• Collaborate with Recruiting to build an exceptional and diverse team
• Ensure consistent commitment to building diverse and inclusive teams where employees embody a sense of belonging

Benefits

• Remote work, flexible hours
• In-person onboarding
• In-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings