Director of UX

Summary

Join HubSpot's Fintech team as Director of UX, leading a team of 12+ in shaping the future of financial tools within the HubSpot ecosystem. You will define UX strategy, drive AI-first transformation, collaborate with cross-functional teams, and solve critical business problems related to pricing, packaging, and AI usage. This role requires deep Fintech expertise, strong leadership skills, and a design-first mindset. You'll champion design excellence, lead change, and build a cohesive team. HubSpot offers a supportive environment with a large design organization and opportunities for significant impact.

Requirements

• The ability to build, coach, and retain high-performing teams and foster growth in both ICs and managers
• Deep expertise in the Fintech domain, with experience in areas such as billing systems, financial services, or B2B/B2C payment solutions
• A strong "AI-first" mindset, with experience or a keen understanding of how to leverage artificial intelligence to create better user experiences
• A strong point of view on quality and the ability to inspire teams to achieve it
• Demonstrated ability to translate complex problems and business requirements into simple, elegant, and effective design solutions
• A design-first mindset grounded in deep collaboration with engineers and product managers
• Strong storytelling that influences at the executive level and builds alignment across teams
• Experience working within a global company and navigating the complexities of a large, cross-functional organization
• A strong portfolio showcasing your leadership impact, strategic thinking, and a deep understanding of UX principles and design craft
• Comfort with ambiguity, risk and change

Responsibilities

• Lead, Mentor & Grow: Oversee and cultivate a multidisciplinary team of approximately 12 (including Product Designers, UX Research, and a Design Manager), with the potential to expand the leadership structure. Foster a collaborative, inclusive, and high-performance team culture
• Define UX Strategy & Vision: Develop and champion a compelling UX strategy for HubSpot's Fintech products, covering the end-to-end customer journey from buying and billing to pricing and packaging
• Drive AI-First Transformation: Spearhead the integration of AI-driven solutions and AI-first thinking within the design process and product experiences. Innovate on how AI can enhance efficiency, enable product-led growth, and create sophisticated upgrade motions
• Master Stakeholder Collaboration: Act as a key design leader and advocate, working closely with wider Design Leadership, Product Management, Engineering, System Business Analysts, Operations, Pricing & Packaging, Finance, Sales, and Go-To-Market teams. Confidently present strategies and solutions to executive leadership
• Solve Critical Business Problems: Tackle some of HubSpot’s most significant challenges, including defining how we price, package, and charge for AI usage, and how we simplify complex financial interactions into intuitive, self-serve experiences
• Optimize for Impact: Strategically allocate and optimize design resources to deliver the maximum impact on our core products and business objectives
• Champion Design Excellence & Craft: Uphold and elevate the quality of design execution across the team, ensuring solutions are user-centered, innovative, and beautifully crafted
• Lead Change & Build Cohesion: Inspire and unify the Fintech design team, fostering a strong sense of shared purpose and identity. Drive effective change management processes, including performance development, to build a resilient and adaptive team

Preferred Qualifications

• A background that includes experience as a high-level individual contributor in design before transitioning into leadership roles, giving you a deep appreciation for craftsmanship
• Experience leading design teams through periods of significant transformation or change
• Experience solving for internal teams, as well as end customers or experience building solutions for both enterprise and small business needs on the same platform
• Experience contributing to or leading product-led growth initiatives (e.g., monetization, upsell paths, retention, in-product education

Benefits

• Annual Cash Compensation Range: $280,375 — $448,625 USD
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay