Operations Director

Summary

Join Pearl Talent as a hybrid Chief of Staff + Executive Assistant, supporting the Founder & CEO of a high-growth concierge medical practice. This remote, full-time independent contractor role requires strong EST overlap and offers a competitive salary with performance-based bonuses. You will be the operational backbone for the CEO, managing their calendar, communications, and logistics while also contributing to strategic initiatives. Responsibilities include team coordination, PR support, patient growth strategies, financial oversight, and operational system development. The ideal candidate possesses 7+ years of experience supporting elite CEOs or founders and demonstrates exceptional communication, organizational, and technical skills. This opportunity provides a unique chance to work with a visionary physician, contribute to a rapidly expanding practice, and benefit from a supportive and community-driven work environment.

Requirements

• 7+ years supporting elite CEOs, physicians, or founders as EA, Chief of Staff, or senior operator
• Experience working with HNWI/UHNWI clientele ; understands discretion, tone, service, and brand polish
• Outstanding communication, writing, and follow-up skills—no detail too small
• Capable of toggling between EA-level service and executive-level thinking
• Impeccable organizational instincts with experience in cross-functional environments
• Mastery of Microsoft Teams, Asana, QuickBooks (or similar tools), and shared cloud systems

Responsibilities

• Manage founder’s calendar, inbox, task flow, and communications with minimal input
• Handle personal logistics, vendor coordination, and life operations as needed
• Prioritize time ruthlessly; protect focus and energy
• Prepare for and debrief meetings, surface key decisions, and ensure follow-through
• Serve as an accountability partner to the leadership team
• Run weekly team syncs, document priorities, and track deliverables across Microsoft Teams and Asana
• Maintain centralized dashboards and reporting rituals
• Work alongside PR partners to elevate the founder’s visibility and authority
• Lead logistics for speaking, podcast, media, and brand partnerships
• Build founder’s LinkedIn presence and develop outreach campaigns
• Drive efforts to secure advisory roles with leading health/lifestyle brands
• Identify and support patient growth pathways, referral networks, and partnerships
• Maintain outreach tracking for high-net-worth leads and opportunities
• Collaborate with creative and PR teams to ensure brand consistency
• Develop high-quality pitch materials and strategic relationship maps
• Own compliance workflows: medical licensing, CME, malpractice, credentialing
• Manage documentation and coordinate with legal, insurance, and accounting partners
• Track expenses, manage QuickBooks entries, and prepare financial memos
• Build and optimize systems in Microsoft Teams and Asana
• Write and maintain SOPs across departments
• Launch onboarding frameworks for future hires and vendors
• Support the CEO in launching new business lines (courses, retreats, membership platforms, wellness-focused real estate)
• Conduct research, scope projects, and support hiring pipelines
• Prepare for operational ownership of future ventures

Preferred Qualifications

• Experience in PR/media coordination, high-touch hospitality, or early-stage ventures
• Familiarity with wellness, integrative medicine, or longevity sectors

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance