Senior Director, Product Management

Summary

Join PointClickCare as a Senior Director, Product Management and drive critical growth and platform strategies. Lead product efforts across partnerships with HIEs and state agencies, overseeing platform integration and migration to unify user experience. Partner with Market VPs, Engineering, and Executive Leadership on product priorities. Coach product management leaders, driving engagement and performance. Collaborate with Engineering, UX, Marketing, Sales, and other teams to deliver outcomes in an agile model. Demonstrate a strong understanding of the healthcare ecosystem and interoperability standards. This role requires 10+ years of SaaS Product Management experience, a relevant degree, and proven success in strategic partnerships and platform migrations.

Requirements

• 10+ years of SaaS Product Management experience
• Business, Computer Science, or healthcare-related degree
• Demonstrated mastery of outcome-driven product practices; discovery, opportunity assessment, experimentation, agile delivery, and post-launch learnings and iteration
• Demonstrated success managing strategic partnerships or enterprise platform migration initiatives
• Executive presence and the ability to credibly influence VP- and C-level stakeholders
• Experience leading high-performing product management teams

Responsibilities

• Define and own the product strategy for defined scope, and coordinate across the portfolio to ensure roadmaps are aligned to company goals
• Establish and drive toward long-term vision and make smart trade-offs
• Strong systems thinking, market awareness, and ability to influence executive-level decisions
• Coach product management leaders and talent, driving engagement, retention, and performance management
• Align teams to strategy and lead through change with clarity and empathy
• Working knowledge of emerging AI tools for product management and product development; ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making
• Work in lockstep with Engineering and UX leadership to empower product teams that can effectively deliver outcomes in an agile, product operating model
• Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance, influencing to drive results and ensure product value propositions are well-understood and represented in the market
• Exceptional relationship-building, communication, and influence skills—internally across functions and externally with partners and stakeholders
• This includes mentoring, conflict resolution, executive presence, and the ability to drive alignment and consensus across diverse perspectives
• A strong understanding of the healthcare ecosystem, with a particular focus on healthcare trends and economics
• Driven to continuously learn and understand internal and external customer needs and competitive landscape
• Experience working with and applying healthcare interoperability standards

Preferred Qualifications

• Experience working with state agencies on large scale technical projects
• Experience working with Engineering to migrating platforms to cloud

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities