Director, Product Management

Summary

Join PagerDuty as the Director of Product Management, AIOps, and lead the development of the industry's best event orchestration and automation platform. You will own the vision, roadmap, and delivery of the AIOps product, shaping how PagerDuty Operations Cloud delivers automatic detection, diagnosis, remediation, and learning. This high-impact role requires strategic leadership, hands-on execution, and team management, reporting directly to the SVP of Product Management. You'll inspire a high-performing team to deliver exceptional value to customers and drive PagerDuty's growth. The role focuses on building market-leading AIOps capabilities, ensuring seamless integration with other products, expanding the ecosystem of integrations, and making product decisions based on customer value and financial impact. This position is based on the East Coast (EST time zone).

Requirements

• Minimum of 10 years in product management, with a proven track record of success in the software industry
• Experience applying data science and AI to deliver intelligent applications
• Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape
• Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams
• Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems
• Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale
• Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability
• Exceptional analytical, strategic thinking, and problem-solving abilities

Responsibilities

• Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations
• Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes
• Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources
• Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR)
• Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience
• Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models
• Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources
• Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company
• Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale
• Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics
• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

Preferred Qualifications

• Directly applicable experience building enterprise AIOps or observability products
• Startup or innovation experience, familiarity with agile processes, and a demonstrated “fail fast” mentality to move quickly from concept to MVP to customer validation
• MBA degree is beneficial, but not required

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs