Product Management Director

Summary

Join ServiceNow's mission-driven team as a Product Manager to lead the strategy, execution, and evolution of a high-impact, adaptive user experience on a large-scale platform. You will drive the vision, roadmap, and execution for generating dynamic, context-aware UIs within ServiceNow, leveraging deep knowledge of the platform's architecture and best practices. This role requires close collaboration with engineering, UX, and QA teams to define requirements, prioritize features, and ensure high-quality delivery. Success will be measured by the wide adoption of the adaptive experience, stakeholder satisfaction, clear requirements for engineering and design teams, effective feedback mechanisms, and the capability's evolution into a scalable platform feature. The position offers a competitive salary, equity, variable compensation, and benefits including health plans, 401(k) with company match, ESPP, and flexible time away.

Requirements

• Experience: in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 15+ years of product management experience, ideally the last 8+ years within the ServiceNow suit of products
• ServiceNow Platform: Deep expertise in ServiceNow platform offerings, ITSM, ITOM, ITBM or other enterprise workflows
• Technical Acumen: Ability to communicate effectively with engineering about APIs, data models, permissions, and extensibility. Experience with modular UI/component systems is valuable
• Empathy for Users: Skilled at uncovering and synthesizing diverse user needs, and converting them into actionable product features and journeys
• Stakeholder Management: Proven ability to align and influence across functions, balancing competing priorities and building consensus
• Analytical Mindset: Comfortable with data analysis, user research, and defining/monitoring KPIs to drive product improvement
• Execution Focus: Demonstrated track record of delivering impactful products in fast-moving, ambiguous environments, with a bias for action and measurable results

Responsibilities

• Own the UI Generation Product: Drive the vision, roadmap, and execution for generating dynamic, context-aware UIs within ServiceNow
• Platform Expertise: Leverage deep knowledge of ServiceNow’s architecture, capabilities, and best practices to inform product decisions
• Customer Discovery: Gather requirements from internal and external stakeholders to understand pain points and opportunities in current UI workflows
• Technical Collaboration: Work closely with engineering, UX, and QA teams to define requirements, prioritize features, and ensure high-quality delivery
• Solution Design: Translate business needs into technical specifications, focusing on scalable, maintainable, and user-friendly UI generation
• Market Awareness: Stay up-to-date on ServiceNow releases, frameworks, and industry movement to maintain a competitive edge
• Documentation & Training: Ensure clear documentation and support materials for both technical and non-technical users

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs