Director, Product Management

Summary

Join SugarCRM as the Director of Product Management and drive growth in our AI-Driven Seller Experience solution. You will manage a team of Product Managers, collaborating with various stakeholders to define and execute product strategy. This role requires aligning product investments with company targets, developing a high-performing team, and deeply understanding customer needs. You will define and prioritize the product roadmap, partner with other teams for execution, and establish consistent customer input points. Responsibilities include developing and monitoring KPIs, improving product processes, and presenting product updates. Support go-to-market teams to maximize customer benefit and revenue impact.

Requirements

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
• Prior experience in mid-market B2B software
• Deep understanding of Sales Execution and/or CRM, including buyer needs, innovation trends, and competitive landscape
• Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
• Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
• Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
• Inspiring presentation style and storytelling
• Compelling written and verbal communication skills, enabling effective communication with individuals, managers, and executives
• Proven experience using data to drive decision-making
• Solid attention to detail and pride of ownership
• Bachelor’s degree or equivalent job experience

Responsibilities

• Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales organizations
• Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices
• Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
• Defining and prioritizing the AI-Driven Seller Experience product strategy and roadmap
• Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution through discovery, definition, delivery, and outcome measurement
• Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
• Developing and monitoring product KPIs and metrics that influence future product plans
• Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
• Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis
• Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!