Henry Meds is hiring a
Director, Product Operations

Summary

Henry Meds is seeking a Director of Product Operations to build and lead their new Product Operations team, ensuring efficient delivery of telehealth solutions. The role involves creating operational strategies, team building, process optimization, collaboration with cross-functional teams, performance tracking, stakeholder communication, and more.

Requirements

• 3-5 years experience in product operations or a related field, with a track record of managing and optimizing operational processes
• Proven ability to build and lead teams, including hiring, training, and developing talent from scratch
• Strong strategic thinking skills, with the ability to design and implement operational strategies that align with business objectives
• Experience working with cross-functional teams, including product management, design, engineering, and marketing, to drive operational success
• Proficiency in project management and process optimization, with a focus on improving efficiency and effectiveness
• Excellent communication and stakeholder management skills, with the ability to present updates and address concerns effectively

Responsibilities

• Create and implement operational strategies that support product development goals and align with the overall business objectives of Henry Meds
• Establish and lead the product operations team, including hiring, mentoring, and developing team members to build a strong and capable new function
• Design and optimize processes and systems to streamline product operations, improve efficiency, and enhance the delivery of telehealth solutions
• Work closely with product management, product marketing, design and engineering to ensure seamless integration of operational processes and effective coordination across departments
• Develop and monitor key performance indicators (KPIs) to measure the success of product operations initiatives and drive continuous improvement
• Engage with stakeholders to provide updates on operational progress, address concerns, and ensure alignment with business goals

Preferred Qualifications

• Prior experience as a Product Manager, Designer, or Product Marketing Manager (strongly preferred)
• Previous experience in the DTC or telehealth / healthcare technology sector
• Familiarity with advanced project management tools and agile methodologies
• Experience in data analytics and using performance metrics to drive operational decisions and improvements

Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
• 401(k) with matching contributions beginning your first day
• Unlimited PTO
• Fully remote position with occasional travel
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day