Marketing Operations Director

Summary

The job description is for a Marketing Operations Director at FINN Partners, a digital marketing agency. The role involves supporting the Strategy and Engagement team, managing operations, improving processes, aligning team members with projects, facilitating collaboration, and building relationships. The position requires a bachelor's degree, 5-10 years of experience in project/resource management, proficiency with agency software tools like Kantata, and excellent interpersonal skills.

Requirements

• Bachelor’s degree, preferably in marketing, communications, business, management, or a related field
• 5-10 years of proven experience in project/resource management within a marketing or advertising agency, or a similar industry
• Management experience is required
• Advanced understanding of integrated marketing projects (media planning, digital, social, analytics)
• Proficiency with MS Office (Outlook, Word, Excel, PPT) and/or G Suite (Docs and Sheets)
• Basic knowledge of resource management software and project management tools. Proficiency with Kantata is highly valued
• Ability to stay calm under pressure and manage competing demands with strategic problem-solving
• Strong organizational skills, with the ability to manage multiple priorities and details
• Excellent interpersonal skills and an outgoing nature
• A passion for strategic excellence and a desire to work in a collaborative agency environment

Responsibilities

• Support Strategy and Engagement Leadership in the smooth operation and management of the team
• Work with leadership to analyze and improve marketing processes to increase efficiency, reduce costs, and enhance the team's productivity
• Maintain an overview of the team’s skills, availability, and workload across offices
• Align team members' unique talents with client work to ensure the best outcomes
• Serve as the liaison between the various strategic disciplines, Project Managers, and other departments, ensuring project requirements are met and work is appropriately assigned
• Facilitate collaboration between disciplines and ensure the smooth flow of information between teams
• Understand the strategic process and the resources required to successfully complete various types of projects
• Review potential freelance resources and create a database to streamline resourcing. Assist with recruiting full-time candidates when needed
• Build trusting relationships with team members and act as a confidante and advisor to help address any issues or conflicts
• Attend leadership meetings and keep leadership informed of any team issues, concerns, or successes
• Work with leadership to assess the need for training or skill development within the team and coordinate relevant programs

Benefits

• Work from anywhere (with optional in-office days)
• Competitive salary ($110,000-$130,000) commensurate with experience and depending upon workplace