Director, Program Management and Operations

Summary

Join Able, a product strategy and development studio, as their Director of Program Management and Operations. This leadership role, reporting directly to the CEO, is part of the Executive Leadership Team. You will evolve and implement the vision for Program Management within Able's AI-Powered SDLC, build and mentor the team, and lead partner management and development. The position also oversees People Operations and Talent Acquisition, commercial operations, and contributes to company-wide strategic development. This is a fully remote position based in Canada with minimal US travel.

Requirements

• 5+ years leading a Program / Project / Delivery Management department or discipline
• Experience leading company operations: People Ops and Talent Acquisition, to drive a company environment aligned with values and high engagement
• Demonstrated experience leading program delivery to deliver business results
• Vision and leadership abilities to inspire and mobilize talent
• Innate ability to inspire partners to think differently about their program approach
• Dynamic and ambitious approach to company building, for Able and for our partners’ organizations

Responsibilities

• Evolve, articulate, and implement the vision for Program Management within AI-Powered SDLC
• Build, mature and guide the team to deliver AI-Powered SDLC
• Lead the definition and articulation of our delivery practices
• Actively engage in partner management and development, sometimes as Partner Lead and sometimes as Executive Sponsor
• Oversee the current People Operations and Talent Acquisition team
• Oversee contract (MSA/SOW/NDA) generation and approvals
• Manage resourcing and allocations to optimize company performance
• Gross Margin forecasting and tracking
• Manage company contracts: SAAS, hardware, legal
• Oversee Talent Acquisition
• Oversee performance management systems and processes
• Lead DEI initiatives
• Oversee on-boarding and off-boarding of team members
• Oversee the planning of team engagement activities, including ELT Offsites
• Strategic development. Articulating the vision and operational components of the Program Management team
• Working with partners. You will have a focused portfolio of partners to help steer, inspire, and grow
• Business development. You will meet with prospects to evaluate the opportunity, identify ways for Able to create value, and mobilize teams and work to close deals
• Team development. Make the Program Management team great, by facilitating the growth of existing team members and hiring new ones
• Company building. Able is a high ambition, high growth team. This role sits on the Executive Leadership Team to help steer the future of our company
• Operations management. You will oversee the discipline to attract, engage and retain top talent. You will lead the team that is responsible for designing and implementing the systems that create our employees’ experience at Able

Benefits

• This position is 100% remote within Canada
• Minimal travel will be required within the United States (10%)