Director Retail Operations

Summary

Join Parallel as a Regional Director, Retail and lead retail operations to profitability. Partner with senior leaders to implement initiatives, build and execute plans, and create a best-in-class customer experience. Drive operational consistency across all locations while ensuring compliance. Lead high-performing management teams, meet key metrics and goals, and collaborate with corporate teams. Set annual goals, provide guidance to field leadership, and deliver financial excellence. Ensure accountability to operating procedures and company policies. Collaborate with HR to create an engaged workforce. This role requires extensive travel (50-75%).

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Minimum of 5-7 years experience in supervisory or managerial role
• Budget and P&L experienced
• Excellent collaboration, communication, analytical, business acumen, leadership, and strategic capabilities
• Advance Microsoft Suite, including Word, Excel, and Outlook
• Operates with a high degree of integrity and confidentiality
• Outstanding verbal and written communication skills with an ability to influence others
• Excellent planning, prioritization, and organizational skills
• Must have open flexibility to work during peak traffic times, including evenings, weekends, and holidays
• Travel 50% to 75% of the time
• Consistently operates a computer and other office devices
• Travel for prolong periods of time
• Able to remain stationary or stand for long periods of time
• Ability to lift 50 lbs. unassisted

Responsibilities

• Builds high performing management teams within the region
• Oversight of retails customer experience, employee experience, retail operations and community outreach
• Leads team and ensures region meets or exceeds all key metrics and goals, including meeting revenue targets, payroll, and KPI’s to improve performance and increase market share
• Partners with corporate aligned disciplines to ensure business needs are met to support company initiatives, create alignment, and interdepartmental collaboration
• Responsible for leading multi-unit managers
• Set annual SMART goals in partnership with Market leaders and cascade them through assigned region, holding community managers accountable to their set goals
• Provides guidance and direction to field leadership team to meet/exceed company established Key Performance Indicators (KPI’s) and financial goals to generate measurable results against company and brand specific initiatives
• Deliver financial excellence by executing against the annual financial plans for the region; achieve financial targets through monitoring and improvement of measurable statistics that drive the business
• Oversight of management teams throughout the region and partners with corporate aligned teams effectively lead and manage the business
• Ensures accountability of the established operating procedures in accordance to (SOP’s) and company policies through community visits
• Partners with compliance and operations to review regulatory requirements; delegates as appropriate
• Collaborates with Human Resources to create an engaged workforce; including developing recruiting strategies, compensation, policy interpretation, talent management, employee relations, compliance etc

Preferred Qualifications

• Bachelor’s degree in business administration or related field
• Cannabis experience & understanding of FL market landscape
• Prior multi-unit leadership; preferably managing multiple exempt stakeholders

Benefits

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program