Senior Director, Revenue Operations

Summary

Join Syndigo as the Sr. Director of Revenue Operations and play a pivotal role in shaping and executing the company's commercial strategy. You will optimize sales processes, improve efficiency across revenue-generating functions, and provide insights to drive business growth. This role demands strategic thinking, data-driven decision-making, and strong cross-functional leadership. Develop and implement strategies to enhance revenue growth, sales effectiveness, and customer success. Optimize sales processes, CRM usage, and pipeline management. Develop and refine commission structures aligned with company objectives. Establish KPIs, analyze sales performance metrics, and provide actionable insights. Partner with marketing, finance, and product teams to align commercial goals with overall business objectives. Build and mentor a high-performing commercial operations team.

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field (MBA preferred)
• 10+ years of experience in commercial operations, sales operations, or revenue management
• 5+ years of managerial experience
• Strong background in sales processes, CRM systems (e.g., Salesforce), and business intelligence tools
• Proven ability to drive strategic initiatives and enhance go-to-market execution
• Excellent analytical, problem-solving, and communication skills
• Experience working in fast-paced, high-growth environments

Responsibilities

• Develop and implement strategies to enhance revenue growth, sales effectiveness, and customer success
• Optimize sales processes, CRM usage, and pipeline management to drive efficiency and predictability. Own commercial booking forecast and communication to Executive Leadership
• Develop and refine commission structures that align with company objectives and sales incentives. Collaborate with Syndigo Accounting/Commissions to help ensure accurate, efficient, effective commissions processing and field communications
• Establish KPIs, analyze sales performance metrics, and provide actionable insights to leadership
• Partner with marketing, finance, and product teams to align commercial goals with overall business objectives
• Build and mentor a high-performing commercial operations team, fostering a culture of excellence and continuous improvement

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement