Remote Director Revenue Operations

Summary

Join SmithRx's revenue team as a seasoned Revenue Operations leader to drive revenue growth, optimize sales team performance, and implement new processes and policies.

Requirements

• 10+ years of experience in Revenue/Sales Operations, with 3+ years of people leadership experience, demonstrating a proven track record of successful execution and achieving business goals
• Startup experience, where you thrived in a fast-paced environment, is a strong plus
• Experience in software / employee benefits / healthcare industries is a plus
• Bachelor's degree or equivalent experience, advanced degree or MBA preferred
• Expertise in Salesforce with a deep understanding of its functionality and best practices. Demonstrated experience with certifications like Salesforce Administrator or equivalent
• Exceptional analytical skills and a keen eye for detail. Experience with Looker or similar data visualization tools is a plus, allowing you to transform data into actionable insights for key stakeholders
• Excel at both written and oral communication, adeptly presenting revenue KPIs and QBRs to audiences including senior leaders, small groups, and non-technical stakeholders
• Proven track record of delivering impact across multiple go-to market teams including sales, customer success and marketing

Responsibilities

• Lead the identification, development and implementation of new programs, processes, frameworks and products to streamline Revenue Operations
• Quarterback concurrent projects, ensuring clear communication and comprehensive documentation for seamless execution and team alignment
• Develop and maintain robust sales reports and dashboards that track key performance indicators (KPIs) and translate insights into actionable strategies for revenue growth
• Analyze sales data and performance metrics to identify areas for improvement and implement solutions that optimize the sales engine
• Maintain ongoing reporting of pacing and sales forecast, including regular reviews with internal customers and revenue gap closure planning
• Perform bottom-up revenue planning by client and product / revenue stream (working in close partnership with Sales and Finance) for budgeting and allocations
• Become the trusted advisor and subject-matter expert on internal sales tools and processes, empowering the team with in-depth knowledge
• Provide comprehensive training and support to sales and marketing teams on revenue-related processes and systems, ensuring successful adoption and driving results
• Collaborate with stakeholders to create and administer sales quota, territory and competitive compensation plans that incentivize and reward top sales performance
• Work closely with Legal, Implementations, and Account Management teams to drive efficient onboarding of new clients, including client contract management
• Advance our data analytics capabilities from descriptive (what happened) to diagnostic (why it happened), predictive (what will happen) and ultimately to prescriptive (what should we do to make it happen)
• Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes
• Work cross-functionally with internal partners to ensure strategy alignment across the organization and ensure seamless collaboration
• Drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for critical issues and initiatives impacting the sales team
• Foster an inclusive and supportive environment where team members of all backgrounds and experiences feel valued, empowered, and can contribute their best work

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities