Senior Director, Revenue Operations

Summary

Join ChowNow as the Senior Director, GTM Revenue Operations and play a pivotal role in operationalizing key company strategic initiatives. Lead the GTM Revenue Operations team, focusing on driving effectiveness and efficiency in the B2B Customer Journey. Oversee the three pillars of the Revenue Operations function: Operations, Infrastructure, and Insights. Service internal ChowNow teams to ensure restaurants flow efficiently through the customer journey. Build, support, and enhance tools needed to power revenue growth. Oversee technical implementation and ongoing support of software, tools, and systems. Ensure tools are built with user experience in mind. This is a remote role reporting to the Chief Revenue Officer, overseeing Revenue Operations & Business Systems teams. The role is based in the United States, with eligibility confirmed before moving past initial stages.

Requirements

• 10+ years of revenue operations experience in a high-performance, rapid-growth environment
• 4+ years of experience managing teams
• Excellent project management skills
• Comfortable overseeing administration of sales tools such as Salesforce, Marketo, Outreach, LeanData, and prospecting tools
• Extensive experience designing reports, dashboards, and presentations to tell effective stories
• Proven track record of successfully training and managing adoption with sales teams
• Proven aptitude for managing pipelines, forecasting, and territory planning
• Experience collaborating with C-level executives

Responsibilities

• Learn how the current Business Systems and Revenue Operations team operate
• Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission
• Evaluate open projects, priorities, challenges and opportunities within the team, and begin bringing organization to daily execution
• Begin partnering with your team to effectively solve open issues
• Unearth areas of opportunity to create efficiencies within the team
• Take over facilitation of key standing cross-functional and management team meetings (pipeline review, top of funnel review, bottom of funnel review, etc)
• Take on direct ownership for creation of key deliverables including plan modeling, commission plan design, commission payment reconciliation, etc
• Become acquainted with the full GTM tech stack and vendors, and effectively orchestrate ongoing collaboration
• Lean into the Salesforce Revamp project and facilitate alignment on the solution and execution plan
• Have full familiarity with business needs across the GTM organization, and effectively prioritize and manage Rev Ops execution to support goals
• Manage and maintain a dynamic 12-month Revenue Operations roadmap to support optimal GTM execution across new customer acquisition, retention, and expansion, including ongoing enhancements to the tech stack to enable scale and efficiency
• Advise the leadership team on initiatives and experiment design to unlock more growth

Benefits

• Expected Base Salary Range (depending on candidate location): $193,800 - $252,000 with the potential to earn a bonus
• Ongoing training and growth opportunities
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Commuter benefits (including Uber Pool)
• Employee Stock Incentive Plan
• Pet insurance for your fur babies