Director, Strategic Operations

Summary

Join Mursion, an award-winning upskilling platform, as the Director, Strategic Operations (Fractional). Reporting to the CEO, you will oversee the Talent Operations team, lead forecasting and demand modeling, and ensure efficient scaling of the delivery model. You will transform complex insights into actionable strategies, driving resource allocation and innovation. This remote, U.S.-based role requires strong analytical and business acumen, experience in people operations or related fields, and advanced Excel/Google Sheets skills. The ideal candidate will have an AI-first approach to problem-solving and a proven track record of driving operational improvements. Mursion offers competitive benefits for full-time employees, including full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO.

Requirements

• 10+ years of experience in people operations, resource-management, logistics, FP&A, or business analytics
• AI power-user with an “AI-first” approach to problem solving
• Advanced Excel / Google Sheets skills and experience with financial modeling, scenario planning, and BI tools (e.g., Quicksight, Tableau, Looker)
• Strong analytical and business acumen; able to distill complex data into actionable insights for executive stakeholders
• Proven track record of driving operational improvements and leading cross-functional projects
• Proven people leader with a supportive and solutions-oriented leadership style

Responsibilities

• Build and maintain forward-looking models to project staffing needs, simulation/coaching capacity, and resource utilization
• Analyze usage trends, pipeline data, and customer demand to inform budget, headcount, and investment decisions
• Collaborate with GTM and Finance teams to translate growth goals into scalable workforce strategies and budget models
• Connect operational metrics (e.g., utilization, delivery capacity) with financial indicators (e.g., cost per session, gross margin) to monitor and improve performance
• Partner with the Director of Talent Operations to support day-to-day management of the simulation and coaching teams, ensuring effective execution and supporting growth and development
• Maintain visibility into staffing, scheduling, and delivery capacity to proactively address challenges and ensure alignment with organizational needs
• Drive improvements in workflows, data accuracy, and tooling to increase efficiency and reliability across delivery operations
• Recommend and implement system enhancements that improve speed, cost-effectiveness, and transparency in service delivery

Preferred Qualifications

• Familiarity with human-AI collaboration, hybrid intelligence, or human-in-the-loop product models
• Experience in SaaS or startup environments

Benefits

• Full medical, dental, and vision insurance
• A 401k program
• Paid holidays
• Flexible PTO